Multi Skilled Consultant at FirstRand Bank India

Lusaka, Lusaka Province, Zambia -

Full Time

Start Date

Immediate

Expiry Date

07 Oct, 26

Salary

0.0

Posted On

09 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales, Lead Generation, Cross Selling, Customer Service, Cash Management, Collections, Risk Compliance, E-channel Migration, Complaint Resolution, Product Knowledge

Industry

Banking

Description

Job Description To provide a relief function for Teller, Collections Consultants and Cash Migration Official in an efficient and effective manner to ensure the smooth running of functional areas RESPONSIBILITIES Finance • Applies product knowledge to achieve all sales results. • Lead generation. • Attention to details to avoid processing errors and losses • Identify and utilise opportunities to increase market share. • Applies product knowledge to achieve sales results. • Lead generation. • Sales revenue / sales budget • Grow existing customer portfolios by cross selling. • Cost efficiencies by migrating customers to eChannels. Customer • Engage with the customers in a professional way as specified in the service standards • Ensure customers' needs and expectations are understood • Process the customers’ requests in an efficient, caring and accurate manner. • Provide excellent customer service to customers in a friendly and courteous manner • Deal with all customer complaints and ensure that they are resolved timely to the satisfaction of customers • Ensure Banks Brand values are practiced • Guide and educate clients on the different eChannel's available suited for their needs First National Bank Zambia Limited – A Licenced Commercial Bank Process • Adherence to FNB Golden Rules, policies and procedures, code of conduct and regulatory guidelines in the process of discharging duties • Execute activities within risk and compliance requirements • Approve, validate, verify, check and authorize Frontline activities People • Achieve competence against all key result areas required. • Ensure annual / sick leave is updated on Oracle as well as all required support documents for leave QUALIFICATIONS 1. Minimum Grade 12 Certificate with 5 credits and passes in English and Mathematics, 2. Degree in Sales, Marketing or a related field All applicants must attach the following documents: Updated Curriculum Vitae (CV) Grade 12 Certificate Degree Certificate ZAQA Verification Certificate for the Grade 12 Certificate ZAQA Verification Certificate for the Degree Certificate Please note that only applicants who submit ZAQA verification certificates for their academic qualifications will be shortlisted. Applicants are encouraged to ensure that their qualifications are verified by ZAQA before submitting their application. Important Closing Date Note Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 18/07/26 All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties. Introduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match. Should you have any queries, please log it via MyQ. FirstRand provides a comprehensive range of financial services in South Africa and certain markets in broader Africa. The group also offers certain niche products and services in the UK and India. Listed on the Johannesburg Stock Exchange (JSE) and the Namibian Stock Exchange (NSX), FirstRand Limited is the largest financial institution by market capitalisation in Africa. The group follows a multi-branding approach. Its portfolio of financial services businesses includes FNB, RMB, WesBank, Ashburton Investments, Aldermore, MotoNovo and DirectAxis. Many are leaders in their respective segments and markets, offering transactional, lending, investment and insurance products and services The FirstRand Corporate Centre houses many of the critical functions required by a large and complex financial services group. The group's track record of delivering superior returns to shareholders has been achieved through a combination of organic growth, acquisitions, innovation and the creation of completely new businesses. The group’s purpose of delivering Shared Prosperity provides many opportunities for employees to innovate to address social and environmental challenges in our markets. All of our businesses have successful Volunteering programmes which also allow employees to adopt and support causes close to their hearts.

Responsibilities

Provide relief support for Teller, Collections, and Cash Migration roles to ensure smooth functional operations. Focus on achieving sales targets, migrating customers to digital channels, and delivering professional customer service.