Multi-skilled Guest Services Team Member at Accor
Liverpool, England, United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

03 Dec, 25

Salary

12.6

Posted On

03 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

English

Industry

Hospitality

Description

Company Description
ibis Styles Liverpool Centre Dale Street - Cavern Quarter
Design economy hotel, open to creative minds
Play spot the Beatles lyric as you explore our swinging 60s-inspired decor, enjoy continental breakfast each morning, an inclusive WiFi, and after exploring the amazing city enjoy a drink or a night cap at our friendly, relaxed bar. With easy access to the best that Liverpool has to offer, book your room at ibis Styles Liverpool Dale Street today for affordable accommodation with a quirky twist.
The hotel is just a few minutes’ walk away from the sights of Liverpool, including Albert Dock, Mathew St, Liverpool One, The M&S Bank Arena, Liver Building and the Museum. Check our tourist information page for upcoming events in the city A maritime city in the north west of England, Liverpool is known for its ferries, football and famous Fab Four. Explore the early roots of the Beatles with a trip to the Cavern Quarters, home to the Cavern Club and just five minutes’ walk from our hotel.
A maritime city in the north west of England, Liverpool is known for its ferries, football and famous Fab Four. Explore the early roots of the Beatles with a trip to the Cavern Quarters, home to the Cavern Club and just five minutes’ walk from our hotel.
A living homage to the music of the Beatles, equipped with free Wi-Fi and 123 modern bedrooms with large en suite power showers to leave you feeling refreshed. Cashless. For discounted car parking, please use NCP Moorfields located behind the hotel.
Job Description
Hello there, Team Member extraordinaire!
Ever heard the saying, “First impressions last a lifetime”? Well, guess what?
As our Team Member, you get to be the wizard of welcoming, the maestro of memories, and the guardian of guest satisfaction. From the second they roll in till they say good bye, you’re the mastermind behind crafting an unforgettable stay. Ready to sprinkle some magic on their hotel journey? Let’s make every moment count!

Your experience and skills include:

  • Service focused personality is essential; experience is an asset
  • Fluency in English; additional languages are a plu
Responsibilities
  • Takes care of guests from their arrival through to their departure, ensures check in and check out are done with accuracy and efficiency.
  • Contributes to guest satisfaction at all times by providing high quality services throughout their stay.
  • Looking after guests’ reservations
  • Taking care of the guests in our restaurant and bar.
  • Helps meet the department’s quantitative and qualitative objectives
  • Promotes the hotel’s offer and helps to meet the department’s quantitative targets through his/her sales efforts.
  • Look after breakfast, restaurant and bar.
  • Implements brand and Group projects and identity features
  • Anticipates guests’ needs and takes them into consideration,
  • Handles any guest complaints and/or remarks; provides a response as soon as possible,
  • Conveys a good hotel image
  • Respects the reservation commitments in full.

Your experience and skills include:

  • Service focused personality is essential; experience is an asset
  • Fluency in English; additional languages are a plus
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