Multi-Unit Manager at Dunkin'

Lebanon, New Hampshire, United States -

Full Time

Start Date

Immediate

Expiry Date

23 May, 26

Salary

0.0

Posted On

22 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Coaching, Operations Management, Sales Maximization, Profit Maximization, Guest Service, Brand Standards Execution, Data Analysis, Marketing, Goal Setting, Issue Resolution, Training, Business Planning, Vision Communication, Recruitment, Performance Management

Industry

Food and Beverage Services

Description

Position Title: Multi Unit Manager Franchise Organization: Sagris Enterprises Management Generally Reports To: Director of Operations / Franchisee A Multi-Unit-Leader (MUL) generally provides leadership, coaching and direction to approximately 3-6 restaurants. A MUL supports Restaurant Manager(s) to ensure excellent restaurant operations, helps to maximize sales and profits of each restaurant and to ensure they are delivering great guest service and meeting and executing all applicable Brand standards. Responsibilities Include: Able to perform all duties of restaurant team members and restaurant managers and assist as needed Ensure all restaurants in their portfolio are meeting Brand operational standards and food safety standards Analyze restaurant sales and drive improvement in restaurant operations, execution, sales and profitability Understand local marketing area and competitor trends Establish sales and service goals with franchise owners and restaurant managers Provides great guest service and resolves issues Lead team meetings Deliver training to restaurant managers on a variety of topics including marketing windows and LTOs and Brand initiatives Ensure that restaurants correctly execute new products and processes in a marketing window Develop business plans for their portfolio and develop action plans with franchise owners. Drive a clear vision and clearly communicates to the team Engages with Dunkin’ Brands Field Operations team as appropriate Management Responsibilities Include: Recruit, hire, onboard and develop restaurant managers Plan, monitor, appraise and review restaurant employee performance Manage and coordinate the Restaurant Management team to support their restaurant performance & execution Coach Restaurant Managers to drive sales, improve profitability and guest satisfaction Education/Experience: Basic computer skills Fluent in spoken and written English Basic math and financial management 3 years previous multi-unit or similar experience in retail, restaurant or hospitality Key Competencies Strong analytical skills and business acumen Works well with others in a fun, fast-paced team environment On time, demonstrates honesty and a positive attitude Willingness to learn and embrace change Guest focused Ability to train and develop a team Time management Problem solving Motivating others Physical Demands/Working Conditions: Standing on feet Repetitive motion including bending, stooping and reaching Lifting packages Wearing a headset (if applicable) Working in a small space Requires travel between restaurants © 2020 DD IP Holder LLC. All rights reserved. This template is provided to Dunkin’ franchisees to help them design human resource programs for their employees. Franchisees are not required to use it and remain solely responsible for designing and implementing their own human resource programs, running their day to day operations, and for complying with all applicable laws.

Responsibilities

The Multi-Unit Leader provides leadership, coaching, and direction to 3-6 restaurants, ensuring excellent operations, maximizing sales and profits, and delivering great guest service while meeting all Brand standards. Responsibilities include performing team duties as needed, analyzing sales, understanding local markets, establishing goals, and leading team meetings.