DO YOU PRIORITISE PUTTING THE CUSTOMER FIRST IN ALL ASPECTS OF YOUR WORK?

WFS is looking for a Multifunctional Cargo Agent in Newcastle to support the daily cargo operation at a small regional site. In this multi-functional role, you will be expected to support both office and warehouse, recognising and prioritising which area to assist. You will have full oversight of cargo while adhering to strict security and safety regulations.
Applying for this position means you are ready to take the next step in your career and contribute to a dynamic and fast-paced environment and become part of our dedicated team at the forefront of the cargo industry.

YOUR MAIN RESPONSIBILITIES ON A DAY TO DAY BASIS WILL BE:-

• Manage the customer reception.
• Data input into WFS and customer airline systems.
• Handle customer email and telephone calls, resolving or escalating when needed.
• Process inbound and outbound flights and trucks.
• Accurate and compliant completion of flight files.
• Dangerous Goods acceptance checks.
• AVI acceptance checks.
• Support warehouse when required, load and offload vehicles, use of HHT’s.
• ULD break and build.
• Forklift driving.
• X-ray screening.

TO BE SUCCESSFUL IN THIS ROLE YOU WILL NEED:-

• Air cargo experience is desirable.
• Customer service experience.
• Ability to multitask and remain calm under pressure.
• Administrative and organizational skills.
• Ability to adapt to changing priorities.
• Forklift experience desirable.
• 5 year full working history and eligibility to work in the UK.
  Please note that if you are offered this position, you will be subject to a background check including a criminal record check, 5 year employment history and a drug & alcohol test.