Multilingual Artist and Label Relations Executive (English & Spanish) at iMusician Digital AG

Berlin, , Germany -

Full Time

Start Date

Immediate

Expiry Date

17 Sep, 26

Salary

0.0

Posted On

19 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, English Fluency, Spanish Fluency, German Fluency, Translation, Written Communication, Problem Solving, Music Industry Knowledge, Content Writing, Customer Relationship Management

Industry

Musicians

Description

Your mission We are looking for a multilingual Artist and Label Relations Executive (most desired languages: English, Spanish, German). This is a full-time (40 h per week) and hybrid-remote position. Your main responsibility will be customer support in different languages and you should be organized, self-motivated and have experience of successfully handling customers. The responsibilities include, amongst other things: Be the the first point of contact for new and existing customers Answer inquiries by using our customer support tool Resolve product & service problems by clarifying the customer complaints and by communicating with our internal team Ensure that quality metrics are met and maintain a high level of customer satisfaction Contribute to improve efficiency, processes and touch time Translation of website content, marketing messages & internal resources Proactively identify and report system bottlenecks and bugs Your profile Business-level fluency in English and Spanish, with excellent written communication skills; German language skills are a plus Based in Berlin with a German work permit Previous experience in customer service Strong communication skills and the ability to work effectively in a remote environment A patient, solution-oriented mindset with a genuine desire to understand and support customers A collaborative attitude, with eagerness to learn and contribute as part of a team Experience with writing content in the specified languages and translations is a plus Strong passion for music and a solid understanding of the music industry are highly desirable About us Who are we? Born in Switzerland, making waves worldwide! iMusician was founded with a rebellious spirit and a vision to change the tune of the music industry, to open doors in the music industry, giving independent artists and labels the access they deserve. We’re a diverse, international team of DIY musicians, label owners, and industry professionals. Music isn’t just what we do - it’s in our DNA, like a never-ending melody. We understand the daily grind and hustle musicians face because we’re part of that same community. Our goal? To empower DIY musicians to take control of their careers and thrive. What we do? We distribute music from independent artists and labels to hundreds of music platforms like Spotify, Apple Music, Amazon, Deezer or Beatport. At iMusician, we believe music should be more than just a passion project. Musicians deserve to be paid. That’s why we’re fighting to ensure equal access to the marketplace, helping you manage, sell, protect, and monetize your music. The more you can sustain yourself, the more you can create - and the world needs your music. Culture & Office Berlin is our main hub, where most of our team is based and the energy of our work comes alive. We also have a second office in Zurich, but with remote work at the heart of our culture, many of our employees are spread across the globe, working from different countries. While we embrace remote work as the future, we also know that culture and connection grow when we come together. That's why you can choose to work from a centrally located Coworking office or from your fully equipped home office most of the time. We regularly gather for team events or team office days because collaboration fuels our creativity, just like in the best jam sessions. More reasons to work with us Join a passionate, international team of music lovers and industry experts. Work on meaningful projects that empower music creators. Enjoy a high level of autonomy, with a coaching approach from management. Regular feedback and opportunities for career growth. Work-life balance: flexible hours, remote work, the option to work abroad for up to two months a year, and unpaid leave on top of your regular holidays. Regular Team events, lunches, and after-work beers in Berlin. We are committed to providing equal opportunities for all and fostering an inclusive, diverse workplace. We celebrate diversity in all its forms and believe that different perspectives enrich our community. We encourage applications from individuals of all backgrounds, regardless of age, ethnicity, national origin, race, religion, gender, sexual orientation, gender identity or expression, marital status, disability, or any other characteristic protected by law. As long as we share the same core values and passion for iMusician’s mission, we welcome you to apply If you want to learn more about how it is to work for iMusician, please check out our career page!

Responsibilities

Act as the primary point of contact for artists and labels to resolve product and service issues via customer support tools. Translate website content and marketing messages while identifying system bottlenecks and bugs to improve efficiency.