Multilingual Customer Experience Consultant
Job Title: Multilingual Customer Experience Consultant (German & English Speaking)
Salary: £12.02 Per hour + bonus (OTE)
Location: Konecta Group – London. (Hybrid)
Shifts: A rota is supplied every month with your working hours. Shifts between 8.00am and 8.00pm Monday to Saturday.

SKILLS REQUIREMENTS

• Excellent telephone manner
• Excellent numeracy and literacy
• Excellent customer service skills
• Good analytical, decision making and problem solving abilities
• Previous call centre/back office experience (desirable)

KEY ACCOUNTABILITIES

• To answer the phone promptly and professionally when required.
• To respond to emails and live chat promptly and professionally.
• To work closely with the Team Leader to ensure client expectations are met.
• To present our clients in a professional manner at all times, whether in person, by phone or in writing.
• To continually look for ways to improve performance.
• To be well organised, professional and reliable.
• To work flexibly between the hours of 8am and 8pm, Monday - Saturday.
• To demonstrate a willingness to learn and have fun at work!

The ZEAL Group ‘Create a better world of lottery!’– One that’s thrilling, fun and packed with life- changing moments. They are regulated in multiple jurisdictions across the globe, with offices in
London, Madrid and Hamburg. The Zeal Group is an exciting campaign which helps power the world of lotteries and brokers tickets for customers in Germany.
Tipp24/Lotto24 – integral part of the Zeal Group - have partnered with Konecta to manage all their incoming customer service calls, emails and live chats.
Our Philosophy
We are here to provide our customers with the best support possible – no query is too complicated; we will find an answer. Our customers have a choice of channels, i.e call, email, chat and self-service. In total, we handle 25000 contacts per month, aiming for a 90%+ customer satisfaction rate. In a demanding environment, we work with a lot of flexibility and autonomy, and we are trusted to deliver.