Our client a specialist in the music industry is recruiting a remote working Multilingual German, Italian & English speaking Customer Service Advisor.

• £15.00 to £ 20.00 per hour
• Fully remote
• Holiday pay
• Minimum of 22 hours per week, Monday, Friday plus either Tuesday or Thursday
• long term opportunity

This organisation creates and innovates products and services for DJ’s, Musicians, Clubs and the music community. The London Headquarters is growing rapidly and we are recruiting remote, multilingual Customer Support Coordinators.
This is a business to business role within the Customer Support team.

SKILLS & EXPERIENCE:

• Multilingual, fluent in English, German and Italian essential
• Experience using Zendesk or other relevant customer service systems
• Customer service experience is essential
• Proficient in all Microsoft Office packages
• Knowledge or interest in DJing and music would be an advantage
• Additional languages would be an advantage
  This is a fabulous opportunity for candidates with an interest in music and DJ’s to join a prestigious international organisation. Fluency in English and both German and Italian is essential.
  Please do also visit our website www.annejagger.com to see the full range of our current vacancies as we do not advertise ALL of our available opportunities.
  Anne Jagger Recruitment Ltd is an employment agency and employment business.
  Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, age, marital status, religion, colour, age, race, disability or sexual orientation. Each candidate will be assessed only in accordance with their skills, qualifications and abilities to perform the tasks of the specific role.
  If you do not hear back from Anne Jagger Recruitment within 7 days, unfortunately you have been unsuccessful. Please continue to view the website for other opportunities.
  Job Types: Full-time, Part-time, Temporary
  Contract length: 6 months
  Pay: £15.00-£20.00 per hour
  Expected hours: 22 – 35 per week

Benefits:

• Work from home

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• No weekends

Work Location: Remot

• Handle incoming customer enquiries in relation to products or e-commerce sales
• Responsible for assigned customer service tickets
• Following the internal procedure for customer service operations and meeting its service level goals
• Where necessary liaise with other internal departments and third-party service providers
• Identify customer queries that require a high level of technical expertise
• Initiate the process for e-commerce returns