Multimedia support specialist at Guardian Careers

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

30 Jul, 26

Salary

0.0

Posted On

01 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Audio recording, Video production, Studio lighting, Troubleshooting, MacOS, Adobe Creative Cloud, Premiere, After Effects, REAPER, iZotope RX, Iconik, LucidLink, Jamf Pro, Technical support, Equipment maintenance, Workflow optimization

Industry

Book and Periodical Publishing

Description

Guardian Australia is part of Guardian News & Media (GNM), publisher of theguardian.com. [http://theguardian.com./] As a leading global media organisation, we are renowned for our pioneering independent journalism and our award-winning digital products. We are looking for a Multimedia Support Specialist to be responsible for day-to-day support for multimedia staff and systems, primarily focussing on hardware and software used for producing video and audio at the Guardian globally. The role works closely with editorial and technology teams to ensure Guardian multimedia facilities are technically reliable, operationally efficient, and ready to support fast-paced creative teams working across video, audio, and digital platforms. In this role you will… Software and Hardware Support * Act as a subject matter expert for a suite of multimedia applications on macOS including Adobe Creative Cloud (especially Premiere & After Effects), REAPER, iZotope RX, Iconik and LucidLink. Resolve issues where possible, or document and escalate as appropriate. * Ensure a standard operating environment across multimedia IT assets using Jamf Pro. * Support a geographically distributed team through a variety of communication mediums including ticketing systems, email, video/telephone calls, instant messaging, and screen sharing/remote control. * Manage equipment lifecycles for multimedia Mac hardware, including new builds, replacements, and decommissioning. STUDIO OPERATIONS & EQUIPMENT MANAGEMENT * Be the primary technical point of contact for configuration and troubleshooting of networked cameras, audio equipment, lighting rigs, recording systems & computers offices in multiple locations, ensuring the studios are fully functional and production ready at all times. * Act as the point of contact for studio users, resolving technical or operational issues quickly and calmly. * Diagnose and troubleshoot audio, video, and lighting issues in live or recorded sessions. * Ensure consistent studio standards and optimisation for video and audio production. * Work with other internal teams, or external suppliers, on repairs, upgrades, and system integrations. * Maintain accurate inventories of all studio equipment, consumables, and field recording kits in both audio and video. * Support planning and management of equipment lifecycle, including upgrades and preventative maintenance. PRODUCTION SUPPORT & WORKFLOW * Provide hands-on technical support during recordings, including studio setup, mic placement, and camera configuration. * Support presenters and production teams with best practice guidance for audio and video quality. * Contribute to improving production workflows, templates, and technical documentation. Health, Safety & Compliance * Ensure studios comply with health and safety standards, including electrical safety, manual handling, and safe working practices. * Support risk assessments and safe working practices for studio environments. * Ensure all users are trained in safe and appropriate use of studio facilities. Team Collaboration & Training * Work closely with editorial and technical teams to understand evolving content needs. * Train producers and presenters in studio workflows and equipment use, encouraging consistent, high-quality production standards. * Work collaboratively with the IT & Operations teams on supporting systems and facilities. * Assist with AV aspects of occasional internal events, such as Town Halls and other all-staff meetings. * Assist IT team with addressing 1st line tickets when capacity permits. * Develop and maintain an internal knowledgebase for multimedia systems and processes. TEAM CO-OPERATION * Work closely with Multimedia Support/Studio roles globally (currently UK and USA), contributing to consistent operational excellence and technology standards across physical studio locations (UK, Australia, USA) where possible. * Possible after-hours calls during UK working hours. * Occasional travel to Melbourne and Canberra offices when an on-site presence is required. You’ll bring…. Knowledge & experience Essential * Proven experience with professional audio and/or video studios in a broadcast, podcast, or digital media environment. * Strong technical knowledge of: * Audio recording and mixing * Video production and camera systems * Lighting for studio environments * Excellent troubleshooting skills under time pressure. * Strong organisational and communication skills. Desirable * Experience supporting multiple studios or high-volume production schedules. * Intermediate technical knowledge of macOS * Experience working with Jamf Pro (or equivalent MDM product) * Experience working in a newsroom or fast-paced editorial environment. * Knowledge of live streaming or remote recording workflows. * Familiarity with accessibility, captioning, or audio quality standards. * Formal work, health & safety training or qualifications Skills and behaviours * Calm, solutions-focused, and unflappable under deadline pressure. * Highly organised with strong attention to detail. * Approachable and collaborative, with a service-oriented mindset. * Proactive in identifying and fixing problems before they impact production. * Passionate about high-quality audio and video storytelling. About working at Guardian Australia… * Employee assistance program (EAP) to support employee wellbeing * Paid volunteer leave * Dedicated diversity and inclusion employee groups, action plans (including our Reconciliation Action Plan) and cultural competency training * Guardian digital subscription For more information please view the full job description here [https://drive.google.com/open?id=1RGrmwuZFnEEoNCUQLpqwireqHTSJvb9F&usp=drive_copy]. This is a full-time, permanent position. Note that occasional evening calls will be required to align with UK working hours. To apply for this position, please apply online and upload your résumé (maximum three pages) plus covering letter. In your covering letter please outline your motivation for applying for the role and why you think you are suitable. Closing date for applications: 18 May 2026 If you have application questions or if you require an adjustment to be made during the recruitment process, please email australia.hr@theguardian.com We believe that our role in the Australian media is to give a voice to the most marginalised people in society and value and respect all differences in all people — including people of colour, Aboriginal and Torres Strait Islander peoples, people from different social classes, people with diverse gender and sexual identities, and people with disabilities (seen and unseen). We believe that these communities must be centred in the work we do, bringing a new perspective and a diversity of thought. We also encourage flexible working and aim to create a work environment where all employees feel respected.

Responsibilities

The Multimedia Support Specialist is responsible for the day-to-day technical support of multimedia staff, hardware, and software used in video and audio production. They will manage studio operations, troubleshoot technical issues, and ensure production facilities are reliable and efficient.