Multinational Client Service Specialist at AXA

City of London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

08 Aug, 26

Salary

0.0

Posted On

10 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Multinational Programme Servicing, Insurance Market Knowledge, Reinsurance, Microsoft Excel, Analytical Skills, Verbal Communication, Written Communication, Teamwork, Underwriting Administration, Data Quality Management, Project Management, Presentation Skills

Industry

Insurance

Description

Multinational Client Services Specialist London Our operations teams as part of the Middle Office division are at the centre of our insurance organisation. We look for innovative and creative individuals to join our experienced and professional colleagues, who strive to continually look at how to improve the way we do things, taking ownership and leading their own development and career opportunities. We offer flexibility with our smart working initiative, combing working from home and from our Ipswich/London office. Our culture fosters collaboration, customer service and colleague development. You may be required to travel to our London office from time to time as well as support Underwriters and other internal Stakeholders to provide tailored Multinational Service Solutions for Clients and Brokers. Working on Process and Projects to enhance the servicing of those lines as well as answering questions and problem solving. You will also be responsible for providing efficient and high-quality underwriting administration services to the UK Company Platform Underwriting Multinational Programmes. You will support the end-to-end underwriting process through regular liaison with other functions to ensure the highest quality of service. You will efficiently and accurately process our accounts including monitoring data, backlog clean ups and project work, ensuring you adhere to all AXA XL’s policies. To be successful in the role you will have knowledge of Multinational Client Serving, with the ability to support underwriting in pre-and post-bind processes and other underwriting-related tools. What you’ll be doing What will your essential responsibilities include? Complete end to end servicing on renewal and small New Multinational accounts including all prebind and post bind tasks. Complete premium allocations and tax overviews including Freedom of Services Provide detailed tracking of premium and policy issuance for internal and external parties Attend broker and client meetings Processing co-reinsurance and facultative renewal policies and ensuring accurate payments are made. Ensure data quality accuracy ratios at the defined level/met Support project work to ensure that existing processes meet requirements including UAT Data input to support existing backlog clean up exercises Review accounts queries and either instruct, or process as required Develop an internal network for facilitating the transfer of information and data between functions and departments Develop good knowledge with regards to systems and processes, keep abreast of new guidelines published Assist with the monitoring KPIs through reporting Ad Hoc tasks as assigned by manager You will report to an Assistant Operations Manager What you’ll bring We’re looking for someone who has these abilities and skills: Required Skills and Abilities: Exposure and understanding of the Insurance market Knowledge of Multinational Programme Servicing would be beneficial Knowledge of Reinsurance including treaties and facultative would be beneficial Microsoft Office knowledge – particularly a good understanding of Excel Good organisational and analytical skills Excellent verbal and written communication skills Ability to work in a team environment as well as alone Desired Skills and Abilities: Knowledge of how MNS programmes are structured Presenting experience What we offer Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer. Total Rewards AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence. Sustainability At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Our Pillars: Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions. Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting. AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving. For more information, please see axaxl.com/sustainability. Who we are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Learn more at axaxl.com

Responsibilities

Manage end-to-end servicing for renewal and new multinational accounts, including pre-bind and post-bind tasks. Provide high-quality underwriting administration and support internal stakeholders to deliver tailored service solutions for clients and brokers.