PRIMARY DETAILS

Time Type: Full time
Worker Type: Employee
The purpose of this role is to coordinate multinational programmes throughout their lifecycle, collaborating with underwriting teams and Global Network offices to ensure effective policy administration, claims handling, risk engineering, and cash flow management.
At QBE, our purpose is to enable a more resilient future.
Are you passionate about working for one of the world’s largest insurers that offers excellent opportunities to grow your career and with offices in 27 countries?
Leveraging our deep expertise and insights, QBE offers commercial, personal and specialty products and risk management solutions to help people and businesses manage risks. Today, we employ more than 13,000 people around the world.
QBE Europe SA/NV is headquartered in Brussels and while we are international in our outlook, we are also proudly local in our operations with our Germain office in Dusseldorf. QBE’s European Operations, which accounts for over 27% of QBE Group turnover, is a leading specialist in London market and European commercial lines business. Active in both the Lloyd’s and company market, QBE offers considerable diversity to the broking community. We are a socially responsible company and give our customers the ability to invest a portion of their premiums in environmentally and socially beneficial projects.
With our comprehensive product offering and underwriting expertise, we are able to cover a wide range of business risks, helping our clients to identify them and minimise their exposure.
If you are looking for to be part of a successful organisation with strong growth ambitions, then read on.

MULTINATIONAL SERVICE EXPERT

We are looking for a detail-oriented and proactive Multinational Service Expert to join our dynamic team in Dusseldorf. In this pivotal role, you will be the single point of contact for our top tier clients in Germany, managing their complex multinational programs and facilitating effective communication among all stakeholders. You will be part of an international team based in the UK and Spain, focusing on the local market in Germany. Your ability to navigate local market nuances, combined with an international perspective, will be essential for delivering exceptional service and driving program success.

Your new role

• Work closely with Producing Office Underwriters to support complex Multinational programmes.
• Attend client and broker pitches to promote as well as provide insight and guidance on QBE’s Multinational servicing capabilities.
• Communicate with global underwriters, local offices, brokers, and other stakeholders.
• Support with preparing and communicating new and renewal information, handle mid-term changes.
• Support with producing Proposal Assessments for Underwriters on local servicing costs and pricing.
• Issue accurate instructions for Servicing Offices and track local policy issuance.
• Manage local payments, central collections, and overall cash position.
• Use appropriate systems to service programmes and maintain data quality.
• Attend market events as appropriate to promote QBEs Multinational Proposition.

About you

• At Preferred experience in multinational program servicing within the insurance sector, ideally with at least 3-5 years
• A tertiary degree in a relevant field such as Business Administration, Finance, Insurance, or Risk Management is preferred. Alternatively, an equivalent combination of education and relevant work experience will be considered.
• Proficiency in English, both written and spoken, is essential for effective communication with international teams and clients.
• Ability to analyze complex data and make informed decisions to improve program performance.
• Excellent verbal and written communication skills for effective interaction with global stakeholders and team members.
• Strong relationship-building skills to collaborate with internal and external partners effectively.
• Familiarity with insurance industry software and systems, as well as proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

SKILLS:

Adaptability, Administration Management, Analytical Thinking, Cash Management, Communication, Conflict Resolution, Critical Thinking, Customer Value Management, Economics, Insurance Claims Processing, Intentional collaboration, Managing performance, Prioritization, Risk Management, Stakeholder Management
How to Apply:
To submit your application, click “Apply” and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates

• Work closely with Producing Office Underwriters to support complex Multinational programmes.
• Attend client and broker pitches to promote as well as provide insight and guidance on QBE’s Multinational servicing capabilities.
• Communicate with global underwriters, local offices, brokers, and other stakeholders.
• Support with preparing and communicating new and renewal information, handle mid-term changes.
• Support with producing Proposal Assessments for Underwriters on local servicing costs and pricing.
• Issue accurate instructions for Servicing Offices and track local policy issuance.
• Manage local payments, central collections, and overall cash position.
• Use appropriate systems to service programmes and maintain data quality.
• Attend market events as appropriate to promote QBEs Multinational Proposition