Multinational Service Expert

at  QBE

Primary Details
Time Type: Full time
Worker Type: Employee
The purpose of this role is to coordinate multinational programmes throughout their lifecycle, collaborating with underwriting teams and Global Network offices to ensure effective policy administration, claims handling, risk engineering, and cash flow management.
At QBE, our purpose is to enable a more resilient future.
Are you passionate about working for one of the world’s largest insurers that offers excellent opportunities to grow your career and with offices in 27 countries?
Leveraging our deep expertise and insights, QBE offers commercial, personal and specialty products and risk management solutions to help people and businesses manage risks. Today, we employ more than 13,000 people around the world.
QBE Europe SA/NV is headquartered in Brussels and while we are international in our outlook, we are also proudly local in our operations with our Germain office in Dusseldorf. QBE’s European Operations, which accounts for over 27% of QBE Group turnover, is a leading specialist in London market and European commercial lines business. Active in both the Lloyd’s and company market, QBE offers considerable diversity to the broking community. We are a socially responsible company and give our customers the ability to invest a portion of their premiums in environmentally and socially beneficial projects.
With our comprehensive product offering and underwriting expertise, we are able to cover a wide range of business risks, helping our clients to identify them and minimise their exposure.
If you are looking for to be part of a successful organisation with strong growth ambitions, then read on.
Multinational Service Expert
We are looking for a detail-oriented and proactive Multinational Service Expert to join our dynamic team in Dusseldorf. In this pivotal role, you will be the single point of contact for our top tier clients in Germany, managing their complex multinational programs and facilitating effective communication among all stakeholders. You will be part of an international team based in the UK and Spain, focusing on the local market in Germany. Your ability to navigate local market nuances, combined with an international perspective, will be essential for delivering exceptional service and driving program success.

Your new role

• Work closely with Producing Office Underwriters to support complex Multinational programmes.
• Attend client and broker pitches to promote as well as provide insight and guidance on QBE’s Multinational servicing capabilities.
• Communicate with global underwriters, local offices, brokers, and other stakeholders.
• Support with preparing and communicating new and renewal information, handle mid-term changes.
• Support with producing Proposal Assessments for Underwriters on local servicing costs and pricing.
• Issue accurate instructions for Servicing Offices and track local policy issuance.
• Manage local payments, central collections, and overall cash position.
• Use appropriate systems to service programmes and maintain data quality.
• Attend market events as appropriate to promote QBEs Multinational Proposition.

About you

• At Preferred experience in multinational program servicing within the insurance sector, ideally with at least 3-5 years
• A tertiary degree in a relevant field such as Business Administration, Finance, Insurance, or Risk Management is preferred. Alternatively, an equivalent combination of education and relevant work experience will be considered.
• Proficiency in English, both written and spoken, is essential for effective communication with international teams and clients.
• Ability to analyze complex data and make informed decisions to improve program performance.
• Excellent verbal and written communication skills for effective interaction with global stakeholders and team members.
• Strong relationship-building skills to collaborate with internal and external partners effectively.
• Familiarity with insurance industry software and systems, as well as proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

Why QBE? At My Best
At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.
We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.
QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (
https://qbeeurope.com/careers/flex-qbe/
).
With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.
To find out more about why you should work for QBE, visit our
careers website.
At My Best - QBE Benefits
You are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally.
QBE Awards
Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include;
AXCO Global Insurance Awards 2024 Winner: Network Management of the Year
Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer
UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year
Working Dads Employer Awards 2023 Winner: Parental Policies Award
Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee
You can view all our awards
here
Inclusion of Diversity
We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at our
Careers Page
Accessibility
Here at QBE, we are promoting an accessible workplace for all, which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations, please make your Talent Acquisition contact aware.
ESG & Sustainability
At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce, and partnering for growth through innovative, sustainable, and impactful solutions. For further information regarding QBE’s sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative ‘Premiums4Good’, please visit our
Sustainability homepage
and read our latest Sustainability Report
What next? If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the “apply” button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.
We believe this is our moment – what if it was yours too?
APPLY NOW and let’s make it happen!
Skills:
Adaptability, Administration Management, Analytical Thinking, Cash Management, Communication, Conflict Resolutions, Critical Thinking, Customer Value Management, Economics, Insurance Claims Processing, Intentional collaboration, Managing performance, Prioritization, Risk Management, Stakeholder Management
How to Apply:
To submit your application, click “Apply” and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates

• Work closely with Producing Office Underwriters to support complex Multinational programmes.
• Attend client and broker pitches to promote as well as provide insight and guidance on QBE’s Multinational servicing capabilities.
• Communicate with global underwriters, local offices, brokers, and other stakeholders.
• Support with preparing and communicating new and renewal information, handle mid-term changes.
• Support with producing Proposal Assessments for Underwriters on local servicing costs and pricing.
• Issue accurate instructions for Servicing Offices and track local policy issuance.
• Manage local payments, central collections, and overall cash position.
• Use appropriate systems to service programmes and maintain data quality.
• Attend market events as appropriate to promote QBEs Multinational Proposition