Multisite Supervisor for After-School Program at Neighborhood House

Portland, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jan, 26

Salary

0.0

Posted On

17 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Program Coordination, Staff Supervision, Coaching, Professional Development, Social-Emotional Learning, Behavior Management, Family Engagement, Communication, Collaboration, Culturally Responsive Practices, Problem-Solving, Conflict Resolution, Decision-Making, Compliance, Quality Assurance

Industry

Non-profit Organizations

Description

* Reports to: School Age Program Manager * Status: Full-time, Exempt * Schedule: Monday - Friday 9:30 AM - 6:00 PM (40 hours per week) * Location: Hybrid (partly remote with the expectation to travel to four after-school sites as needed) About Neighborhood House Neighborhood House is a non-profit agency providing social services for children, families, seniors, and people experiencing food and housing insecurity. We have been engaging in anti-poverty work for a 120 years, offering a safety net to ensure that our community has the support they need to thrive. About Our School Age Program Neighborhood House operates after-school programs at four North and NE Portland elementary schools, serving children between the ages of 5 and 12. Position Summary As part of the School Age Leadership Team, the Multisite Supervisor is responsible for the daily operation and overall success of two licensed after-school program sites. This role ensures high-quality, inclusive programming that aligns with state licensing regulations, partner agreements, and the organization’s mission to support children and families. With a strong emphasis on social-emotional learning (SEL), resilience-building, and positive behavior support (PBIS), the Multisite Supervisor provides hands-on coaching and training to site-based staff to strengthen their ability to create safe, responsive, and engaging environments. The Supervisor supports staff in building social-emotional competencies among children and promoting trauma-informed, equity-centered practices. This position also partners directly with families to develop child and family success plans, build meaningful relationships, and connect caregivers with tools and resources that support long-term child success. By modeling reflective leadership and centering continuous quality improvement, the Multisite Supervisor helps cultivate thriving communities at both program sites. Responsibilities Leadership & Program Oversight * Serve as a core member of the School Age Leadership Team, collaborating with the Director and fellow leaders on program planning, strategic visioning, and continuous quality improvement. * Contribute to program development, budgeting, and resource planning, including offering recommendations for program improvements and operational enhancements. * Lead the day-to-day operations of two licensed after-school sites, ensuring compliance with licensing requirements, organizational standards, and partner agreements. * Maintain strong, responsive presence at sites, being available during all program hours for leadership, support, and problem-solving. * Staff Supervision, Coaching & Professional Development * Hire, train, supervise, and mentor site-based staff and volunteers to build high-performing, inclusive teams. * Conduct bi-weekly check-ins with Program Coordinators and monthly check-ins with all indirect reports to foster accountability, growth, and alignment. * Design and deliver engaging, evidence-based professional development workshops and coaching sessions on topics including SEL, PBIS, restorative practices, and trauma-informed care. * Provide one-on-one coaching and hands-on modeling for staff needing additional support in behavior guidance, classroom management, and inclusive practices. * Co-plan and co-facilitate staff meetings and trainings that reflect the values and mission of Neighborhood House and the School Age Programs. Social-Emotional Learning & Student Support * Provide ongoing support and coaching to staff in implementing SEL strategies that promote emotional regulation, peer connection, and resilience. * Monitor behavior and SEL trends through observation and staff feedback to inform proactive supports and interventions. * Conduct on-site observations and collaborate with staff to implement individualized strategies based on student needs. * Collaborate with teams to develop and maintain behavior support toolboxes (e.g., visuals, sensory tools, calming strategies). * Ensure program environments are trauma-informed, inclusive, and equipped to support the sensory and developmental needs of all children. * Model positive behavior guidance strategies, de-escalation techniques, and culturally responsive teaching practices. Family Engagement & Communication * Serve as the primary point of contact for family engagement at both sites, building strong, respectful, and trusting relationships. * Partner with families to develop child success plans, as needed and maintain open, ongoing communication regarding student progress and needs. * Attend and assist with parent-teacher meetings, family events, and community events to reinforce the home-program connection. * Maintain accurate and timely documentation of family communications, support plans, and progress notes. School & Community Collaboration * Act as the primary liaison to school principals and key school staff, maintaining open, consistent communication to support student success and partnership alignment. * Attend regular meetings with Portland Public Schools (PPS) and other stakeholders to ensure program continuity and collaboration. * Represent Neighborhood House and the School Age Program at partner meetings and community events as needed. * Operations, Compliance & Quality Assurance * Ensure adequate staffing coverage across both sites; provide direct support or serve as a substitute as needed. * Respond promptly and professionally to behavior incidents, family concerns, and staffing issues. * Work directly with the state licensor to maintain full compliance with licensing regulations and prepare for site visits. * Track and complete 15–24 hours of required annual training and maintain current records in the Oregon Registry Online (ORO). * Support implementation and continuous monitoring of high-quality, after-school programming that integrates academics, SEL, recreation, and character development. * Collaborate on grant writing, compliance reporting, and quality improvement initiatives as needed as part of the School Age Leadership team. Supervisory responsibilities: This position supervises up to 3 direct reports (program coordinators) and 7 indirect reports (program leaders and assistant program leaders). * Provide consistent supervision, coaching, and mentorship to staff, fostering professional growth and continuous skill development. * Set clear goals and expectations, and manage performance in alignment with organizational policies. * Promote a positive, inclusive, and collaborative team culture that supports engagement and retention. * Ensure staff have the tools, resources, and training needed to be successful in their roles. * Communicate openly with staff through regular 1:1 check-ins, feedback, and team meetings. Minimum Requirements * 3 years of experience in program coordination, working with youth. * 3 years of experience supervising staff, preferably in a childcare or educational setting; or equivalent combination of education and experience. * At least 5 years of experience working with children ages 5-12. * Demonstrated knowledge in the form of a college degree or certificates in child development, behavior management, and teacher coaching. * Food Handler’s card and CPR/First Aid certification to be obtained within 30 days of hire (NH covers the cost) * Registration in the Oregon Central Background Registry prior to hire * Requires own vehicle transportation, a valid driver's license, car insurance acceptable to Neighborhood House's insurance provider, and an acceptable 3-year driving history. Qualifications * Ability to plan, implement, and manage short and long-term projects. * Demonstrated ability to work effectively with individuals from diverse communities and cultures and communicate effectively with those whose English language skills are limited. * Excellent verbal and written communication skills and ability to communicate professionally with clients, families, service providers, community members, and co-workers. * Excellent interpersonal skills in the areas of problem-solving, conflict resolution, and decision-making processes. * Ability to work as a team player and with sensitive and confidential information in a professional manner. * Ability to interpret policies, procedures, and contractual responsibilities. * Demonstrated knowledge of and experience with state licensing requirements. * Culturally agile and able to communicate across language barriers with demonstrated ability to effectively train and manage a racially, ethnically, and economically diverse team. Benefits Neighborhood House offers full-time employees a comprehensive benefits package including: * 26 days PTO and 12 paid holidays * Affordable health insurance with 95% of employee premium paid by NH. * Voluntary long-term disability, accident, and critical illness insurance, FSA, and retirement plans * Company-paid life insurance * Employee Assistance Program

Responsibilities

The Multisite Supervisor is responsible for the daily operation and overall success of two licensed after-school program sites, ensuring high-quality programming that aligns with state regulations and the organization’s mission. This role includes coaching staff, engaging with families, and fostering a positive environment for children.