Municipal Software Trainer at CATALIS HOLDCO INC

Edmonton, Alberta, Canada -

Full Time

Start Date

Immediate

Expiry Date

18 Dec, 25

Salary

0.0

Posted On

19 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Municipal Experience, Client Training, Onboarding, Technical Instruction, Interpersonal Skills, Communication Skills, Project Management, Organizational Skills, Attention to Detail, Software Interfaces, Virtual Meeting Tools, Training Platforms, ERP Systems, CRM Systems, Cross-Functional Collaboration, Adaptability

Industry

Software Development

Description

Description Who We Are Catalis is a leading government Software as a Service (SaaS) and integrated payments provider, powering a wide range of government operations at the municipal, county, state, and federal levels. Our innovative solutions are designed to streamline processes, enhance efficiency, and improve the delivery of government services to the public. At Catalis, we are committed to leveraging technology to make government interactions simpler, faster, and more accessible. Join a dynamic team, focused on helping Municipal Governments “Connect and Simplify Municipal Information to help make data informed decisions.” We are a data and service company with the goal of being an Alberta based technology company recognized across Canada. We are a small team that has seen year-over-year growth and is well positioned to increase our breadth and depth within the niche rural and small urban market, and we are looking for top-talent team members who can help take us to the next level. What we Offer Catalis is a fast growing and award-winning technology company that serves small urban and rural municipal governments across Canada. We offer competitive compensation, full paid vacation, and comprehensive health & dental benefits. We focus a lot of energy on professional development, offering free access to unlimited Udemy courses for personal and professional advancement, as we want our employees to ride the wave and grow with our business. We strive to be an example of a successful high-growth technology company in Alberta, and our team members depend on each other to make it happen. This opportunity is based at Catalis’ office in Old Strathcona (Edmonton, Alberta). Our new office includes an innovative vibe, stand-up desks for all staff, foosball games, an active workplace enrichment committee, fitness challenges, an office dog, lounge areas, and more! What you Will do Coordinate and facilitate client-facing training for software applications, ensuring successful onboarding and adoption. Develop, customize, and maintain training materials, including guides, videos, and reference documents tailored to client workflows. Coordinate engaging training sessions in virtual, in-person, or hybrid formats, adjusting for different user levels and technical backgrounds. Serve as the primary liaison between clients and internal teams for all training-related activities and communications. Manage training schedules across multiple client accounts and time zones, ensuring smooth coordination and communication. Collaborate with internal departments (Implementation, Support, Production, Customer Success) to align training content with product functionality and client goals. Track and report on training participation, feedback, and user adoption using internal tools. Continuously improve training programs based on participant feedback, system updates, and evolving client needs. Support post-training follow-ups to reinforce learning, address user questions, and promote long-term engagement. Stay up to date with software interface updates and act as a subject matter expert in navigating and explaining system functionality. Requirements What you Will Need to Succeed Municipal experience is considered a strong asset Municipal Finance and/or Accounting experience is an asset for this role Travel to client locations will be required for designated training sessions Bachelor’s degree or diploma in Education, Information Technology, Communications, or a related field. 5+ years of experience in client training, onboarding, or technical instruction—preferably in a SaaS or software product environment. Strong understanding of software interfaces and ability to explain technical concepts to non-technical users. Excellent interpersonal, verbal, and written communication skills, with a professional and client-centric approach. Experience using virtual meeting tools (e.g., Zoom, MS Teams) and training platforms (e.g., LMS, screen recording software). Ability to manage multiple projects, timelines, and stakeholders simultaneously in a fast-paced environment. Strong organizational skills and attention to detail in planning and executing training sessions. Familiarity with ERP and CRM systems (e.g., Salesforce, HubSpot) and documentation tools (e.g., Confluence, Notion) is an asset. Experience collaborating with cross-functional teams such as Product, Support, and Customer Success. Adaptability to evolving product features and comfort with delivering training in dynamic, client-driven settings. Catalis is committed to building and promoting a diverse workforce and celebrates the unique qualities that individuals of various backgrounds and experiences offer. As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law.

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Responsibilities

Coordinate and facilitate client-facing training for software applications, ensuring successful onboarding and adoption. Develop and maintain training materials tailored to client workflows and manage training schedules across multiple client accounts.