MAIN RESPONSIBILITIES

Provide a warm welcome to all our visitors at the welcome desk assisting with enquiries and helping to ensure the visitor experience meets expectations
Sell admissions and memberships through the electronic till, whilst providing orientation information at the welcome desk
Undertake cleaning in the historic house and wider museum areas to the museum standard
Process advance bookings by email and phone and undertake reception duties, directing phone calls and messages
Undertake retail duties at the welcome desk, making sales, up-selling, re-stocking and cashing up at the end of the day
Help generate income for the charity through actively seeking gift-aided donations and participating in fundraising initiatives
Assist the Visitor Services Assistant with museum security through monitoring CCTV, patrolling and by following museum security protocols to ensure the security of the building
Help conserve the historic house and collections through good conservation practices including encouraging visitors to leave large bags and wet coats at reception
To assist visitors with special access requirements and to welcome all our diverse visitors
To be aware of the Health and Safety issues and to assist with fire evacuation
Assist with the handling and porterage of all deliveries to the museum and to assist with porterage of museum collections as directed
Help provide sickness, emergency or absence cover for the roster, particularly weekends, and to be available to carry out evening duties for functions and events held at the museum and on a pre-arranged basis