The Person:

• We are looking for someone who has:
• Ability to provide exceptional customer service by resolving queries and complaints quickly and effectively.
• Ability to connect and engage with a wide variety of people.
• Exemplary customer service skills gained within customer focused environments.
• High standards of personal presentation.
• Evolving knowledge of the history of Manchester United Football Club and the competitions it competes in.
• Proven ability to remain calm under pressure and a strong ‘can do’ work ethic.
• Self-motivated and ability to work independently or as part of a team as required.
• Basic levels of English and Maths

THE PURPOSE:

Old Trafford Tour & Museum are responsible for delivering world-class tours and experiences that immerse visitors in the rich history and heritage of Manchester United Football Club, creating unforgettable memories for fans from around the globe.

The Role:

• To deliver the highest standards of customer service to all our guests, acknowledging the variety of languages and cultures that make up our visitor numbers.
• To use the department’s booking system to process bookings, new sales and booking alterations.
• To always ensure the security of tour attendees, as well as the security of the stadium.
• To engage with guests regarding the exhibits and exhibitions as they pass through the Museum.
• To help supervise the flow of visitors in the Museum.
• To always ensure the Museum is presentable, clean, and tidy.
• To upsell all ancillary Museum & Tours products and cross sell other venue related products.
• Any other duties as reasonably requested by a manager.

The Person:

• We are looking for someone who has:
• Ability to provide exceptional customer service by resolving queries and complaints quickly and effectively.
• Ability to connect and engage with a wide variety of people.
• Exemplary customer service skills gained within customer focused environments.
• High standards of personal presentation.
• Evolving knowledge of the history of Manchester United Football Club and the competitions it competes in.
• Proven ability to remain calm under pressure and a strong ‘can do’ work ethic.
• Self-motivated and ability to work independently or as part of a team as required.
• Basic levels of English and Maths.