The Gallery wishes to recruit a Museum Security Officer (MSO) on a permanent and basis in the Operations Department. The purpose of the role is to provide a visible security presence and be vigilant at all times while on active foot patrol in the public areas and exhibition galleries. In addition, the MSO will contribute to a positive visitor experience in the Gallery.

THE SUCCESSFUL CANDIDATE SHOULD DEMONSTRATE THE APPROPRIATE EXPERIENCE AS OUTLINED BELOW:

• A minimum of one years’ experience of working in a security role, a customer service role, front-of-house role, or related area
• Experience in using security, safety and fire equipment
• Basic IT knowledge of MS Office packages
• Relevant educational background in Security is preferable
• Previous work experience in a museum, arts or cultural environment is desirable
• Ability to speak foreign languages is advantageous
• Participate in job-related training in order to refresh and / or upskill professional development

SKILLS, TALENT AND ABILITIES

• A proven record of remaining calm while working under pressure when dealing with incidents
• An ability to make sound judgements in emergency situations
• A track record of working on own initiative whilst being part of a larger team
• Exceptional interpersonal and communication skills coupled with a professional, polite and courteous manner when dealing with staff and visitors
• An energy, enthusiasm and a willingness to contribute effectively to a positive visitor experience and keep abreast of Gallery-wide activities
• A positive, flexible and proactive approach to work allied with an ability to deliver an effective security presence at the Gallery
  Note: This job description is a guide to broad areas of responsibility and accountability and should not be regarded as a comprehensive listing. The job description may be subject to review in the view of new structures and / or the changing needs of the Gallery. All employees are required to be compliant with NGI screening, security and Garda vetting procedures.

CONDITIONS OF EMPLOYMENT

This job description is a guide to broad areas of responsibility and accountability and should not be regarded as a comprehensive listing. This may be subject to review in view of new structures and/or the changing needs of the Gallery. All employees are required to be compliant with NGI screening and Garda Vetting procedures. The post will be subject to a satisfactory medical check and successful completion of a successful probationary period. Applicants must be fluent in English and be eligible to work in Ireland.

CITIZENSHIP REQUIREMENTS

Eligible candidates must be:
1. A citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein, and Norway; or
2. A citizen of the United Kingdom (UK); or
3. A citizen of Switzerland, pursuant to the agreement between the EU and Switzerland on the free movement of persons; or
4. A non-EEA citizen who has a Stamp 4 permission or a Stamp 5 permission.
Please note: A 50 TEU permission, which serves as a replacement for Stamp 4EUFAM after Brexit, is considered equivalent to Stamp 4.
To qualify candidates must be eligible by the date of any job offer.

Reporting to a Security Supervisor (or nominated deputy), the MSO will:

• Provide front-of-house security and surveillance in the Gallery
• Monitor and report security, safety, and fire incidents to the supervisor on duty and complete the required documentation
• Participate in investigations regarding loss and assist with resolutions
• Complete the tasks outlined in the Security and Safety Management Plan
• Provide information to visitors about the Gallery’s exhibitions, events, activities, and services
• Adhere to all of the Gallery’s policies, procedures, and instructions from Security Supervisors (or nominated deputies)
• Conduct other duties as required