Music Streaming Platform Customer Specialist with Swedish and English (Remo at Sutherland Global Services UK Ltd

Sofia, Sofiya, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

17 Aug, 26

Salary

0.0

Posted On

19 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Swedish C1, English C1, Customer Service, Written Communication, Problem Solving, Account Management, Troubleshooting, Chat Support, Email Support

Industry

IT Services and IT Consulting

Description

Company Description At Sutherland Bulgaria, we’re all about bringing great people together to do exceptional things. We’re currently looking for motivated Customer Service Professionals to join our team supporting Spotify, the world’s leading music streaming platform. If you're ready to work in a fully international, positive, and collaborative environment, from the comfort of your home (anywhere in Bulgaria!), this opportunity is made for you. With over 422 million monthly active users across 180+ countries, it is a global leader in digital music streaming. It provides access to over 82 million songs and podcasts, combining free and premium features. Join us in supporting its vibrant user base! Job Description What You'll Do (Non-Voice Support Only): Provide email and chat support (no phone calls!) to users Answer common "how-to" and FAQ-type questions Assist with account management and payment-related issues Guide users through troubleshooting steps with patience and clarity Qualifications Excellent Swedish (C1) and English (C1) Valid EU work permit Prior customer service experience is a plus Strong written communication and problem-solving skills A team player with a positive, can-do attitude Comfortable explaining complex topics in a clear, simple manner Additional Information What You’ll Get: Permanent contract with long-term job security Fully remote training and work from anywhere in Bulgaria Additional health and life insurance 21 days of paid annual leave Food vouchers and Multisport card (partially covered) Performance bonuses World-class training and career growth opportunities Digital HR services and 24/7 psychological support Why Join Us? Recognition and referral programs Engaging employee events and wellness initiatives Learning platforms and certification support Exposure to global business and an inclusive, multicultural environment Apply now and let’s make customer support more human – one message at a time.

Responsibilities

Provide non-voice support via email and chat to assist users with account management and payment issues. Guide users through troubleshooting steps and answer common FAQ-type questions for a music streaming platform.