Music Streaming Platform Law Enforcement Response Advisor with Swedish at Sutherland Global Services UK Ltd

Sofia, Sofiya, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

01 Sep, 26

Salary

0.0

Posted On

03 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Swedish Language, Legal Request Management, Data Retrieval, Problem Solving, Communication Skills, Quality Control, Triage, SLA Management

Industry

IT Services and IT Consulting

Description

Company Description The Law Enforcement Response (LER) Advisor role is a specialized, external vendor position focused on managing legal requests from law enforcement agencies worldwide. Shifts: 6am – 15pm Sofia Time, Mon - Friday Work location: 100% remote Function: Dedicated specialist responsible for managing Law Enforcement Requests (LER) received by Spotify from end-to-end. Job Description Core Duties: Triage and review incoming LER requests, including legal documentation. Assess requests against internal LER guidelines, policies, and playbooks. Initiate and validate data retrieval packages through internal systems, ensuring critical accuracy and quality control before delivery. Acknowledge and respond to requests from law enforcement agencies worldwide regarding the status and outcome of their submissions, adhering to tight turnaround times (SLA deadlines). Key Requirements: Excellent Swedish (C1) Valid EU work permit Similar experience is a big plus Strong communication and problem-solving skills Comfortable explaining complex topics in a clear, simple manner This is not a typical customer service role; it requires precision, sound judgment, comfort with ambiguity, and the ability to work independently under time pressure to manage competing priorities. Critical Warning: The role involves exposure to sensitive and harmful content, including material related to criminal investigations, violence, exploitation, and child safety. Mandatory and extensive psychological wellbeing support is provided to all team members. Qualifications What You’ll Get: Permanent contract with long-term job security Fully remote training and work from anywhere in Bulgaria Additional health and life insurance 21 days of paid annual leave Food vouchers and Multisport card (partially covered) Performance bonuses World-class training and career growth opportunities Digital HR services and 24/7 psychological support Why Join Us? Fully digital onboarding and contract signing Recognition and referral programs Engaging employee events and wellness initiatives Learning platforms and certification support Exposure to global business and an inclusive, multicultural environment Ready to start your journey with Spotify and Sutherland? Additional Information All your information will be kept confidential according to EEO guidelines.

Responsibilities

Manage end-to-end law enforcement requests by triaging legal documentation and validating data retrieval packages. Ensure all responses adhere to internal guidelines and strict SLA deadlines.