DESCRIPTION

Hey! Are you passionate about supporting individuals on their musical journey? I’m Joy, Community Team Leader at Musora, and I’m on the lookout for a dynamic individual to step into the role of Musora Mentor.
The Musora Mentor is all about crafting unforgettable experiences for our students along their musical learning path.
Your mission: to ensure every interaction leaves a lasting note of support and satisfaction. The right candidate for this position will first and foremost have a background in MUSIC, customer service and understands the importance of building relationships.
We consider students to be valued members and one of our highest priorities, and we want to treat them as such.
Every application is reviewed by a member of our hiring team, no algorithms, no bots.

SKILLS, KNOWLEDGE AND EXPERTISE

Knowledge/Education/Experience

• Proficient in both written and verbal English.
• Extensive knowledge and a deep passion for music and musical concepts.
• Skilled in articulating and developing learning objectives and goals for students.
• Active performance experience in live music settings.
• Proficiency in required instrument.

Skills, Abilities, and Other Attributes

• Ability to exhibit the Company’s Core Values: Empathy, Passion, and Grit.
• Strong interpersonal skills, with a warm, empathetic, and upbeat approach when communicating with students and moderators.
• Self-starter with strong problem-solving abilities.
• Works independently.
• Ability to maintain professionalism and confidentiality.
• Comfortable with Google Suite.
• Proficiency with Social Media and editing film for Social Media.

WHO WE ARE (MUSORA MEDIA):

Musora is a team of builders and creators, passionate about making music education accessible and engaging for everyone through technology. We move quickly, adapt constantly, and focus on pushing the boundaries of what’s possible in music learning. If you’re someone who thrives in fast-paced environments, loves to take ownership, and is always looking for ways to grow, you’ll fit right in. We hire based on talent, qualifications, and the value you bring to the table. Discrimination or harassment of any kind has no place here. We foster a transparent, inclusive, and diverse culture where everyone feels welcome and empowered to do their best work.
We’re committed to providing reasonable accommodation throughout our hiring process. Please let us know if you have any accommodation needs. To be considered for permanent positions, you must be eligible to work in Canada. We cannot sponsor visas for all permanent positions, but our People & Culture team can assist with work visa renewals.

KEY DUTIES:

• Build meaningful relationships with the student community by engaging in community spaces such as lesson comments, Facebook, Discord, forums, and live sessions.
• Student communication and engagement.
• Stay informed about content releases on our websites and social media and reported issues.
• Provide guidance, advice & feedback for students about their musical journey.
• Provide support and connection points for the volunteer Moderator team.
• Be a voice for our student community, challenging the status quo when appropriate.
• Other assignments and special projects as needed.

RESPONSIBILITIES:

• Community engagement levels for Musora.
• Retention and lifetime value for students on their musical journey.
• Development of outcomes-based learning objectives for students.
• Editing and uploading of student review videos and created content.
• Ensure your presence and active engagement during your scheduled shift
• Be knowledgeable about current trends in the music industry and online learning.
• A high level of confidentiality regarding student-related information is required.