AVPro Edge manufactures specialized audio-video equipment for residential and commercial professional integrators. Our products are found in projects of all sizes worldwide, and we are proud to support them by providing the industry’s best customer service.
Our Sioux Falls, SD team is growing, with opportunities for Technical Support Representatives. If you are A/V industry knowledgeable, service-oriented, and ready to leave field work behind for a unique opportunity, please see below for what we are looking for from you:

• As a Technical Support Representative, you will be a key member of our MXnet technical support team. This is not an IT helpdesk position—this is advanced Audio/Video-over-Network support. A background in networking or AVoIP integration is highly preferred.
• Answering incoming support calls and troubleshooting complex systems
• Assisting A/V field service technicians with:
• A/V systems in commercial environments (education, government, entertainment, houses of worship)
• Network deployment and AVoIP (AV over IP) systems
• HDMI and HDBaseT signal distribution
• Video walls and digital signage systems
• HDMI testing and troubleshooting equipment
• Control systems including Control4, Crestron, Elan, Q-Sys, Savant, and more
• Gathering information and providing complete technical solutions
• Escalating product or service concerns to the appropriate internal teams
• Occasionally traveling to client locations for on-site technical support