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My NBT Agent at Strack & Van Til
La Grange, Texas, United States -
Full Time

Start Date

Immediate

Expiry Date

12 Feb, 26

Salary

0.0

Posted On

14 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service Skills, Strong Communication Skills, Active Listening Skills, Interpersonal Skills, Rapport Building Skills, Patient Attitude, Empathetic Attitude, Time Management Skills, Organizational Skills, Adaptability, Flexibility, Troubleshooting Skills, Computer Literacy, Phone Skills, Banking Experience

Industry

Banking

Description
Description Answer incoming customer calls and provide accurate, satisfactory answers to their queries and concerns. Assist customers with questions regarding account balances, transfers, login credentials to the online banking system, wire transfers, as well as other questions. De-escalate situations involving dissatisfied customers, offering patient assistance and support Inform customers about the bank’s products and services Guide callers through troubleshooting, navigating the banks website or using the products or services Review customer or client accounts, providing updates and information when necessary. Complete training annually and adhere to the Bank Secrecy Act (BSA) regulations, which mandate procedures to detect and prevent money laundering activities within a financial institution; this could involve tasks such as customer due diligence, assistance in suspicious activity reporting (SAR), and recordkeeping compliance. Collaborate with other call center professionals to improve customer service Reviewing maintenance reports for accuracy Processing incoming and outgoing wires Processing charged back checks and notifying customers Requirements Customer Service Skills Strong communication skills, both written and verbal Great active listening skills Exceptional interpersonal and rapport building skills A patient and empathetic attitude Strong time management and organizational skills Adaptability and flexibility Comfortable working in fast-paced environments Troubleshooting skills Computer literacy Phone skills Knowledge of NBT’s products and/or services Banking experience a plus
Responsibilities
The My NBT Agent is responsible for answering incoming customer calls and providing accurate answers to their queries. They will assist customers with account-related questions and de-escalate situations involving dissatisfied customers.