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MY - Service Process Expert at Zeal Group
Kuala Lumpur, Kuala Lumpur, Malaysia -
Full Time

Start Date

Immediate

Expiry Date

05 Feb, 26

Salary

0.0

Posted On

07 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Service Process Optimization, Operational Data Analysis, Problem Solving, Collaboration, Logical Thinking, Framework Building, Communication Skills, Project Management, Six Sigma, PMP, Business Design, Product Design

Industry

Financial Services

Description
Based on the user service journey, cluster and define user inbound scenarios, and develop service strategies from intelligent to manual for these scenarios, constructing specific scenario solutions with dual skills in business design and product design. Analyze operational data, cases, and existing customer service processes to identify existing problems and bottlenecks, and explore opportunities for process transformation and system optimization from the perspective of service process optimization, proposing actionable strategies. Collaborate across teams including product, technology, and operations, to ensure and promote the rollout of processes/standards across all service channels, follow up on results, and improve service efficiency. Bachelor's degree or above in a relevant field such as finance, accounting, or economic management is preferred. Over 3 years of experience in service process optimization and operations, with solution design experience in financial or large internet companies preferred.- Strong logical thinking and reasoning abilities, good framework building skills, and problem-solving abilities. Internal and external communication and collaboration skills, the ability to align collaborators to quickly solve problems, with a focus on results and efficient output.- Experience with Six Sigma and PMP project management is preferred. What we can offer you: Medical Benefit Optical Benefit Life Insurance Gym/Fitness Subsidy Long Service Rewards
Responsibilities
Cluster and define user inbound scenarios based on the user service journey, and develop service strategies for these scenarios. Collaborate across teams to ensure the rollout of processes and improve service efficiency.