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MyChart Clerk at Hamilton Health Sciences Corporation

, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

07 Jul, 26

Salary

0.0

Posted On

08 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

MyChart Support, Customer Service, Medical Terminology, Typing, Windows, Epic, Microsoft Word, Outlook, Citrix, Communication Skills, Time Management, Organizational Skills, Problem Solving, Confidentiality, Teamwork

Industry

Hospitals and Health Care

Description

Provide Mychart support and guidance to patients and families that inquire. Troubleshoot various situations for patients not able to log in to MyChart, giving proxy access and ensuring proper consent meets protocol and logging tickets with HITS for issues to be investigated. 1. Certificate or College course pertaining to customer service and support 2. 1 to 2 years Mychart support experience 3. An equivalent combination of education and experience may be considered. 4. Typing Speed of 35 wpm required and proved on testing. 5. Medical Terminology Certificate 1-required, 1&2 preferred. Knowledge and ability must be demonstrated via Medical Terminology testing. 6. Knowledge of, Windows, EPIC, Microsoft Word, Outlook, Citrix. 7. Demonstrated written/verbal communication, interpersonal and listening skills to deal respectfully and effectively with patients and families. 8. Demonstrated time management and organizational skills. Ability to set priorities amongst multiple tasks and to work effectively in a busy environment with frequent interruptions to meet deadlines. 9. Understands and respects the health care confidentiality requirements associated with patient information and working within a hospital environment. 10. Demonstrated ability to contribute effectively and co-operatively in a team environment and with various services within the hospital environment 11. Ability to apply knowledge of relevant guidelines, guidelines, procedures, and/or processes as required for the role. Seeks direction when appropriate. 12. Demonstrates adaptability, flexibility and the ability to learn and grow knowledge and skills 13. Demonstrates initiative in taking appropriate actions to resolve problems within the context of the job requirements

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Responsibilities

Provide MyChart support and guidance to patients and families, including troubleshooting login issues and managing proxy access. Log tickets with HITS for technical investigations and ensure all actions comply with hospital protocols.