Position Summary:
Department: Information Technology
Status: Full Time
Shift: Monday - Friday, 8am-5pm
Location: Hybrid in Orlando, FL
Job Titles: MyChart Products Analyst

POSITION SUMMARY

The Products Solution Analyst’s work focuses on designing information system products that are appropriate for users’ needs and consistent with the overall design of the organization’s information systems architecture including: collecting and analyzing information from system users, business or clinical architects, to formulate the scope and objectives of the system, preparing flow charts, models, and procedures and conducting feasibility studies to design possible system solutions, estimating the costs of system solutions and preparing project plans to provide input into decisions about prioritizing projects and allocating IT resources, and preparing and maintaining technical documentation to guide system users and to assist with the ongoing operation, maintenance, and development of the system
Responsibilities:

EDUCATION/TRAINING

Bachelor’s degree in computer science, system analysis or a related study. Associate’s degree and two (2) years of directly related work experience may substitute for the Bachelor’s degree (in addition to the requirements listed in the Experience section). High School Diploma or equivalent and four (4) years of directly related work experience may also substitute for the Bachelor’s degree (in addition to the requirements listed in the Experience section).

SKILLS

• Exceptional interpersonal skills, including teamwork.
• Strong collaboration skills.
• Excellent analytical and technical skills.
• Excellent written and verbal communication skills.
• Excellent planning and organizational skills.
• Knowledge of common components of an enterprise technical architecture.
• Basic understanding of application management methodologies, infrastructure and network architecture.

EXPERIENCE

• Minimum of two (2) years of experience in at least two IT solution development disciplines, including technical architecture, network management, application management, middleware, database management or operations.
• Some experience/exposure with solutions and products (Laboratory, Imaging, Supply Chain, Revenue Cycle, Allied Health, and other healthcare related disciplines).

• Understand product capabilities (future and current state); determine product or system design and change requirements to help drive the business or clinical unit’s targeted outcomes.
• Assist with implementation of a product solution or solutions within a group of specific clinical or business applications or technologies based on enterprise business strategy, business capabilities and business requirements.
• Manage the architecture for a scope of products, working closely with business and clinical architects that manage and design architecture for a single project or initiative.
• Provide consulting support to business or clinical architects within projects to ensure the project is aligned with the overall enterprise architecture.
• Monitor the current-state solution portfolio to identify deficiencies through aging of the technologies used by the application, or misalignment with business requirements.
• Understand technology trends and the practical application of existing, new, and emerging technologies to enable new and evolving business and operating models.
• Understand, advocate and augment the principles of information technology strategies.
• Analyze the business-IT environment (run, grow and transform the business) to detect critical deficiencies, and recommend solutions for improvement (systems of record, differentiation and innovation).
• Understand the product industry, competitors and market trends, and determine their potential impact on the solution.
• Understand the principles, guidelines, standards and solution patterns to ensure solution decisions are aligned with the enterprise’s future-state architecture vision.
• Assist with understanding of product roadmap for the evolution of the enterprise application portfolio from current to future state (as defined by the solutions architecture).
• Participate in the evaluation and selection of software product standards and services, as well as the design of standard and custom software configurations.
• Consult with application and infrastructure development projects to fit systems or infrastructure to architecture and identify when it is necessary to modify projects to accommodate the solutions architecture.
• Identify the business or clinical unit impact (for example, on skills, processes, structures or culture) and financial impact of the solutions architecture.
• Document all solution design and analysis work.
• Work closely with the program/project managers to ensure the execution of work corresponds with what is being promised.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Provide Level 2 support on assigned products or product suite.
• Participates in On-Call support rotation

Qualifications: