MYP&O OPERATIONS LEAD (F/M/X)

in Mars Global Services
Department People & Organization
Location: Warsaw
Hybrid working
“My P&O” in Mars stands for HR
MyP&O Operations is a high energy team creating moments that matter for Associates through operational excellence. We are looking for an energetic People Leader who can thrive in a fast-paced environment.
The MyP&O Operations Lead will develop, lead, and guide a team to provide exceptional customer service (Moments That Matter) while identifying new areas of opportunity and improvement that will enhance the Associate experience. You’ll play a pivotal role in demonstrating The Five Principles to your team and to our end users, Associates, Managers and P&O Business Partners through support of our People & business initiatives.

Team Leadership

• Lead with respect for The Associate Concept and with The Five Principles as our priority. Provide people leadership to secure high engagement, robust talent management and organizational effectiveness.
• Build and maintain a high performing team through effective recruitment, training, coaching, team building, performance management and resource planning. Develop the team to find the right development opportunities for every Associate to grow & thrive.
• Collaborate with SMEs to build P&O functional knowledge & expertise across all of Mars Signature Processes (PDP, MAS, GLM, Rewards, etc.) establishing a team of credible first point of contact P&O Associates.

Operational Excellence

• Drive and support the team to ensure key performance metrics including Service Level Agreements (SLAs), Data Accuracy & Control Targets are met/exceeded.
• Partner with Service & Operations and the MyP&O Effectiveness & Insights Manager to analyze MyP&O Operations’ periodic performance to deliver efficient and effective P&O service delivery.
• Support the MyP&O GLobal Operations Lead in the development and implementation of governance policies & procedures for respective region/countries.
• Ensure the confidentiality, accuracy and timely maintenance of Associates data in compliance with data privacy and GDPR requirements.
• Serve as escalation point to support issue resolution and identify continuous improvement and coaching opportunities.
• Perform and leverage data analysis to identify trends, key learnings and continuous improvements opportunities in support of driving change across people, process and technology.
• Control projects timelines, expectations from MyP&O and ensure MyP&O Operations team can deliver the project on time and with quality. Serve as an escalation point for the analysts and work with the PM, BPs, BRM to manage project risks.

Continuous Improvement

• Drive Continuous Improvement mindset across the team and encourage Associates to identify CI opportunities. Deliver CI projects through managed team.
• Partner with Senior BRMs to identify operational process blockers and work to optimize processes/resources usage. As CI initiatives are identified partner with MGS P&O teams to identify necessary resourcing and SME support or Drive CI projects with usage of own team resources (depending on CI complexity and capacity of the team).
• Strive to create more value with less resources. Manage the team’s efficiency to accommodate new services. Use appropriate, data driven methodologies to monitor team capacity

Strategic Partnerships

• Cultivate collaborative partnerships cross-functionally with MFS Payroll, Benefits and MGS Digital Technologies to drive and support operational effectiveness and associate experience.
• Establish and maintain successful, productive, collaborative partnerships with across MGS P&O teams and P&O Centers of Expertise to drive Continuous Improvement initiatives.