Mystery Caller - Mandarin Audio Collection at TDCX SG PTE LTD

, , Malaysia -

Full Time

Start Date

Immediate

Expiry Date

25 Jan, 26

Salary

5.0

Posted On

27 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Mandarin, Customer Service, Communication, Audio Recording, Flexibility, Confidentiality

Industry

Outsourcing and Offshoring Consulting

Description

About Chemin Chemin, TDCX’s AI-focused subsidiary, is launching a new gigwork opportunity for individuals eager to earn while contributing to cutting-edge AI projects. In this project, we are partnering with a major technology company to collect authentic localized Mandarin audio data from Malaysia’s banking sector. We’re inviting talented individuals to join us as Mystery Caller in the Mandarin Data Collection Project. This role is fully remote, task-based, and gives you the flexibility to increase your income at your own pace. Your contributions will shape advanced technology for financial solutions. About the Role As a Mystery Caller, your task is to make real phone calls to banks in Malaysia, speaking naturally in Mandarin as a genuine customer. You will be provided with specific call scenarios or objectives (for example, inquiring about credit cards, savings accounts, or online banking features). Your role is to follow the general topic guide and naturally navigate the conversation with the bank’s representative just like any real customer would. The goal is to record authentic, real-world Mandarin banking conversations, which will later be anonymised and used to improve AI models in the financial services industry. If you have experience in calling customer service, can speak Mandarin fluently, and have the confidence in interacting with customer service, this opportunity is the best for you to be part of the localized AI improvement. Requirements Native or fluent Mandarin speaker Based in Malaysia Confident speaking on the phone and handling real conversations in Mandarin Access to a quiet environment and reliable internet connection Laptop or smartphone with good microphone quality for recording (If your smartphone can’t record a call, find a recording app that suitable for you device) Responsibilities Make real phone calls to banks in Malaysia, speaking naturally in Mandarin ( Malaysian Chinese accent) Follow assigned call objectives or scenarios while maintaining a genuine, natural tone Record clear, high-quality audio of each call (around 5 minutes per recording) Upload the audio to the folder that we have shared in the link below Maintain confidentiality about the project and its processes. Working Arrangements Based in Malaysia; This is a fully remote, gig-based project with flexibility when you work To ensure project goals are met, we are looking for individuals who can commit to this project on a daily basis The more calls you can complete, the faster you will learn, and the higher your earnings will be. Consistency is key to success! There is no cap on earnings, paid on a per-valid audio basis The project timeline is from end of October until early of November 2025 Add a flexible side hustle to your existing commitments Earn up to 5 MYR per accepted audio Gain hands-on experience in the fast-growing AI industry Contribute to the growth of the localised AI project, making future technology more inclusive and reflective of how Malaysians truly speak Be part of Chemin, TDCX’s fast-growing AI subsidiary, and collaborate with top global clients How to Join? To join this project, you can directly apply and start to work using this link: https://forms.gle/cALMhDtFTrGM3pCn8 There will be more information and details about the project in the link. Ready to get started and make an impact in the AI industry of Malaysia? Click the link above to join now!

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Responsibilities

As a Mystery Caller, you will make real phone calls to banks in Malaysia, speaking naturally in Mandarin. Your goal is to record authentic banking conversations to improve AI models in the financial services industry.