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Mystery Shopper at TSMG

Berlin, , Germany -

Full Time

Start Date

Immediate

Expiry Date

13 Jun, 26

Salary

0.0

Posted On

15 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Observation, Communication, Discretion, Reporting, Following Instructions

Industry

Outsourcing and Offshoring Consulting

Description

Project Overview We are seeking Mystery Shoppers to evaluate the membership enquiry and sales process at gym locations. This project assesses how staff respond to new member enquiries and conduct facility tours. \n Key Responsibilities Submit a membership enquiry through the gym’s website. Wait for a call back from the gym staff. If no call is received within 72 hours, or if only an email is received, call the gym directly to ask about membership options. During the call, ask about membership prices and available plans. Accept the invitation to visit the gym and complete a guided tour with a staff member. Observe staff communication, professionalism, and sales approach. The agent should not join the club. Reporting Requirements Submit a detailed report about the enquiry process, phone interaction, and in-person tour. The report must be written in English. Requirements Strong observation and communication skills. Ability to follow instructions and conduct visits discreetly. Ability to write a clear report in English. Knowledge of the local language is preferred (staff may speak English but local language is recommended). \n

Responsibilities

The primary responsibility is to evaluate the membership enquiry and sales process at gym locations by submitting enquiries, following up, and completing guided facility tours. This involves observing staff communication, professionalism, and sales approach during interactions.