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Mystery Shopper at TSMG
Berlin, , Germany -
Full Time

Start Date

Immediate

Expiry Date

13 Jun, 26

Salary

0.0

Posted On

15 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Attention To Detail, Observation Skills, Discretion, Following Instructions, Internet Access, Photography

Industry

Outsourcing and Offshoring Consulting

Description
Project Overview We are looking for detail-oriented Mystery Shoppers to evaluate customer experience at luxury spa locations. The goal of this project is to assess service quality, staff professionalism, and overall guest experience during a standard treatment visit. \n Key Responsibilities Review the spa’s website before the visit to understand available services and booking options. Make a telephone enquiry and booking for a standard facial treatment or massage (up to 60 minutes). Arrive at the spa early and observe the waiting area and reception environment. During the visit, allow staff to assess your needs and recommend treatments, rather than requesting a specific service immediately. Discreetly identify the staff members involved in the experience (via name badges or by politely asking their names). Observe service quality, professionalism, and overall guest experience throughout the visit. Take clear photos during the visit where appropriate. Keep the receipt for reimbursement. Reporting Requirements Submit a detailed evaluation report within 24 hours after the visit. Upload photos and the purchase receipt in order to receive reimbursement. Requirements Strong attention to detail and observation skills. Ability to follow instructions and remain discreet during the visit. Reliable internet access to complete reports. Ability to take clear photos. \n
Responsibilities
Mystery Shoppers will evaluate customer experience at luxury spa locations by assessing service quality and staff professionalism during a standard treatment visit. Key tasks include making bookings, observing the environment, discreetly identifying staff, and observing the service provided.