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Mystery Shopper at TSMG

Berlin, , Germany -

Full Time

Start Date

Immediate

Expiry Date

13 Jun, 26

Salary

0.0

Posted On

15 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Observation, Reporting, Discretion, Acting Naturally, Internet Access, Time Management

Industry

Outsourcing and Offshoring Consulting

Description

Project Overview We are recruiting Mystery Shoppers to evaluate the full guest experience at hotel locations. The project includes an overnight stay and a comprehensive assessment of services including dining and hospitality interactions. \n Key Responsibilities Book a standard room (room-only rate) through the hotel’s official website. For Netherlands locations, bookings must be made by phone, and the call must be recorded. Complete a Dinner, Bed & Breakfast mystery-shopping stay. Evaluate key stages of the guest experience including: Check-in process Bar service Dinner in the restaurant Room service dessert Breakfast Public facilities and overall atmosphere Dine with at least one additional person during the stay. Discreetly observe staff behavior, service quality, and professionalism. Mention a pretend allergy during interactions to evaluate how staff handle guest requests. Avoid accepting complimentary upgrades. Take photos throughout the visit. Reporting Requirements Keep all itemised receipts for the room, bar, and restaurant purchases. Submit a detailed report with photos after the stay. Upload receipts to receive reimbursement. Requirements Excellent observation and reporting skills. Ability to act naturally and discreetly while evaluating services. Reliable internet access and ability to submit reports on time. \n

Responsibilities

Mystery Shoppers will evaluate the complete guest experience at hotel locations, which involves booking an overnight stay and assessing services such as dining, hospitality interactions, and public facilities. Key tasks include discreetly observing staff behavior and service quality while documenting all stages of the guest journey.