NABET On-Call Member Services Clerk at KQED, Inc.

San Francisco, California, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jun, 26

Salary

41.0

Posted On

21 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Phone Support, Email Response, Data Entry, Database Management, Transaction Processing, Administrative Duties, Mail Merges, Communication Skills, Organizational Skills, Word Processing, Spreadsheet Programs, CRM Familiarity, Typing

Industry

Broadcast Media Production and Distribution

Description

Title: On - Call Member Services Clerk Schedule Format - Location: Hybrid - San Francisco Pay Information: $34.07 - $41.33 hourly Position Summary: The on call temporary employee serves as a utility player providing great customer service support to the Member Services department. Primary responsibilities include providing front-line phone support and responding to inbound email inquiries. Other functions also include the accurate and timely data entry of essential donor information into the master database. Processing member pledges and payments. May also perform administrative duties including but not limited to mail merges for mass mailings, preparing in house mass mailings, participating in texting campaigns and other miscellaneous duties as required. Job Duties: Identify and resolve routine business problems received by phone or by email in an efficient manner. Prepare in-house donations for deposit Process transactions to member accounts as necessary. Prepare and send in-house mailings. Process credit card transactions Candidate Qualifications: Excellent written and interpersonal communication skills to ensure a positive interaction with members. Demonstrated flexibility, dependability, and ability to work in a team environment. Accurate and detail-oriented with excellent organizational skills. Working knowledge of word processing and spreadsheet programs Familiarity with Revolution CRM desired. Two years direct customer service experience preferred. Data entry experience. Typing 40WPM. Physical Demands: Ability to lift a minimum of fifteen (15) pounds; Ability to exert maximum muscle force to lift, push, pull or carry; Ability to use abdominal and lower back muscles over time without fatigue; Ability to stand and/or sit for extended periods; Ability to bend, stoop, stretch, twist, sit, and reach; Fine motor skills; Good visual and auditory acuity. The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. NOTE: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties as necessary to meet the ongoing needs of this organization.

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Responsibilities

This temporary, on-call role supports the Member Services department by providing front-line phone and email support to members. Key duties include accurate data entry of donor information, processing member pledges and payments, and performing various administrative tasks as needed.