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NAM HR Connect Inquiry Management Generalist at Citi

Heredia, , Costa Rica -

Full Time

Start Date

Immediate

Expiry Date

09 Mar, 26

Salary

0.0

Posted On

09 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Inquiry Management, Customer Service, Workday, ServiceNow, HR Knowledge, English Proficiency, Microsoft Office, Organization Skills, Time Management, Problem Solving, Decision Making, Communication Skills

Industry

Financial Services

Description

Support case inquiry management team with cases and phone (Contact Center). Serves as the instructor to our customer on the systems and self-service options available for employees and managers. Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics. Previous relevant experience in contact center (desirable) Knowledge in Workday and ServiceNow (desirable) Knowledge in HR (desirable) Intermediate/Advance English (writing and spoken) Proficient in Microsoft Office Proven organization and time management skills Demonstrated problem-solving and decision-making skills Consistently demonstrates clear and concise written and verbal communication skills Experience in customer service High School diploma or equivalent ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------

Responsibilities

Support the case inquiry management team with cases and phone inquiries. Serve as an instructor to customers on available systems and self-service options.