NAS Talent TMS Technical Product Consultant I at ADP

Makati, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

09 Feb, 26

Salary

0.0

Posted On

11 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Service, Data Analysis, Problem Solving, Project Management, CRM Systems, Team Collaboration, Technical Support, Application Development, Time Management, Learning Agility, Critical Thinking, Web Technologies, Operating Systems, Client Relationship, Enhancement Requests, Best Practices

Industry

Human Resources Services

Description

Research and resolve client issues using CRM systems. Diagnose and resolve issues related to corrupt data, application program code errors, system performance, operating environment or third party system problems. Proactively engage with client to ensure satisfaction, issue resolution and retention. Occupy inbound client queue to assist in resolving client issues in a timely manner. Proactively identify potential issues in design. Host pre, in and post cycle client meetings to drive an on time deliverable to client focused projects. Maintain client partnership history in CRM. Maintain lab hardware and software; load client databases and data for testing purposes. Formulate, prioritize and submit incident, enhancement requests and application modification recommendations to Development for prioritization and deployment in future releases. Participate in project work to evaluate application, enhance best practices and provide industry best practice/consultative recommendations for proactive services. Collaborate with internal delivery teams (to include Implementation, technical services, project services, product and development) to ensure positive client experience. Performs other related duties as assigned. Qualifications PREFFERED QUALIFICATIONS Bachelors degree in HCM related field or equivalent education and experience 3 4 years of experience working in a client service environment Proven ability to maintain focus and work effectively with multiple demands Ability to work as part of a team to accomplish tasks Strong client relationship skills Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards Must be able to recognize basic procedural issues as they arise, and escalate to the appropriate level Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations Proficient in the latest web technologies and working knowledge of various operating systems Excellent analytical and time management skills Strong client/admin service orientation Experience or Training in Project Management

Responsibilities

The consultant will research and resolve client issues using CRM systems and diagnose problems related to data and application errors. They will engage proactively with clients to ensure satisfaction and maintain client partnership history.