Date live:13/08/2025
Business Area:Mortgages
Area of Expertise:Relationship Management
Contract:Permanent
Reference Code:JR-0000067916
Join us as a National Account Manager where not only will you nurture the valued customer base we already have, but also to unlock new opportunities with top-tier clients across the UK. In this role, you’ll be at the heart of our growth strategy: forging and strengthening partnerships, collaborating with diverse teams such as Mortgages and Technology, and creating innovative plans that drive revenue from multiple channels. You will research market insights, trends, and customer needs to develop strategic plans, then bring them to life by presenting proposals, sharing findings with large audiences, and negotiating contracts that support new opportunities and sustainable business growth. This is an exciting role that will involve travel around the UK.

To be successful as a National Account Manager, you should have experience with

• Prior experience of managing National Accounts in the Intermediary business is essential.
• Experience in managing networks and being able to build and retain relationships.
• A great understanding of emerging technologies and how they could impact the current and future Mortgage Market.
• Excellent communication skills both written and verbal.
• Able to interpret findings; create detailed presentations and deliver these to key stakeholders.

Some other highly valued skills may include

• Experience of implanting technology into the Mortgage Market.
• Understanding and knowledge of a Broker MPS Services (Managed Portfolio Service)

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.
This role can be based in Glasgow, London 1CP, Manchester and Northampton.

ACCOUNTABILITIES

• Execution of market research and analysis to support the identification of potential opportunities, market trends, and customer needs, to develop strategies for business growth.
• Identification of leads through various channels such as networking, referrals, cold calling, and attending industry events.
• Management of existing client relationships to understand their needs and identify opportunities for cross-selling or upselling banking products and services.
• Development and execution of strategies to acquire new business and expand the customer base, including preparation of proposals, presentations, and negotiation of contracts.
• Collaboration with product managers, credit analysts, operations, and other internal stakeholders to ensure seamless delivery of banking products and services to clients.
• Forecasting of KPI’s and tracking progress against goals, including regular reports on business development activities, pipeline status, and Solutions performance to management.
• Contribution to the development of business development strategies and initiatives to drive revenue growth and achieve business objectives.

To identify and capitalise on business opportunities, expansion of the customer base, relationship management, and driving of revenue growth.