Summary
The National Account Manager will manage multiple accounts across multiple Branches in their country working in a coordinated effort with the Global Strategic Account Manager and Regional Account Managers when these positions exist on the same account. The allocation of time for a

National Account Manager should consist of approximately;

• 50-60% - Strategic Development and Initiatives
• 40-50% - Tactical, Operational & Process Management

• Manages overall business relationship; Customer Facing
• Increased Consistency in Operational Performance

o SOP Creation & Distribution

• Ensure understanding by operations

o Report Creation / Monitoring / Distribution

• Improved Efficiency & Effectiveness
• Market Analysis / Industry Awareness
• Mentors & educates Local Account Managers
• Drives collaborative efforts within team, supporting and sharing best practices in the following key areas

o Customer Reviews
o Strategic Business Plans
o Value add Programs
o Process Improvements
o Bid Management
o Technology Offerings