QUALIFICATIONS

• Bachelor’s degree required; MBA or equivalent executive training preferred.
• 8–12+ years of progressive experience in enterprise account management, program management, or customer success.
• Proven track record managing Fortune 500 or multi-site enterprise accounts.
• Exceptional executive presence, negotiation skills, and stakeholder management experience.
• Demonstrated commercial ownership, including renewals, expansion, and contract strategy.
• Ability to navigate highly matrixed organizations and lead through influence.
• Data-literate; able to synthesize operational and financial insights into actionable strategy.
• Strong familiarity with CRM platforms and service operations tools.
• Willingness to travel (~25%) for client engagements, QBRs, and on-site collaboration.

• Owning enterprise account health, visibility, and insight delivery
• Driving expansion through upsell and multi-site adoption
• Deepening account loyalty and engagement of tenants and resident