MERCHANDISING CONCULTANTS ASSOCIATES

Department: National Accounts
Location: Head Office – Woodbridge, ON
Job Type: Full-Time Permanent
At MCA, we take pride in being a 100% Canadian Owned and Operated Company, providing top-notch services to Retailers and Consumer Packaged Goods companies across Canada.
Wage: $50,000 - $70,000 per year
Hours: 40 hours per week
Schedule: Monday to Friday, 9:00AM to 5:00PM

We’re seeking an Account Manager responsible for managing sales, client relationships, and the growth of their team. A successful candidate will sustain long-term relationships with assigned clients, provide strategic development, and lead National Account Coordinators to achieve client retention and organic revenue growth.

• Provide strong client recaps on programs and identify new opportunities to retain and upsell.
• Wrap up customer projects on time while adapting to sudden changes.
• Follow up with clients who express concerns or issues.
• Instill trust and confidence with clients through regular meetings.
• Demonstrate a full understanding of budgets and ensure targets are achieved.
• Identify upselling opportunities and create action plans to achieve sales goals.
• Introduce clients to other MCA services and educate them about these offerings.
• Ensure the field is set up for success through open communication and positive energy.
• Communicate information clearly and accurately, both verbally and in writing.
• Take the initiative to explore and suggest new approaches to improve quality and organizational effectiveness.
• Ensure call reports are properly set up in the system and paperwork is translated and posted to the web in a timely manner.
• Track performance consistently and measure results against customer KPIs.