National Account Manager - Quick Service Restaurants
Reports To
VP, National Accounts
Location
Ontario (travelling based in GTA area)
Type
Full Time
Closing Date
August 13, 2025

QUALIFICATIONS/SKILLS/JOB REQUIREMENTS (ABOUT YOU):

• Minimum two (2+) years job related experience within a sales or marketing role.
• Post-secondary Degree or Diploma in a business-related field; equivalent experience may be considered.
• Experience in the food service industry is an asset.
• Intermediate proficiency in Microsoft Office including Excel, Word, PowerPoint, Outlook, etc.
• Valid driver’s license in good standing with access to a vehicle is required. Some travel is required (up to 10%).
• Excellent verbal and written communication skills
• Must be detail oriented, business minded, and able to probe into information to get results.
• Demonstrated sales growth and success with a customer and business focused approach.
• Understanding & application of key selling skills concepts, principles, and applications.
• Excellent relationship management experience, time manager, business acumen, initiative, and desire to succeed are required.
  Internal candidates apply via the Career Centre on your HR Portal / ADP Workforce Now.
  External candidates submit cover letter & resume via www.sysco.ca/careers

ROLE:

The primary focus of this role is to cultivate and manage relationships with both site locations and customer head offices, with the aim of enhancing sales, profitability, and service levels for Sysco’s Canadian operations. This involves executing various responsibilities promptly, courteously, and with a high level of professionalism.

ROLE RESPONSIBILITIES:

• Manages the day-to-day business processes between national customers and the regional sites.
• Resolves issues that may arise from both the Canadian Support Centre (CSC) and site’s perspective.
• Effectively delivers on customer’s evolving expectations and ensuring service levels are maintained.
• Proactively meets customer needs by fostering productive relationships, ensuring satisfaction, and promoting loyalty.
• Adeptly handles a range of issues arising from both site and customer perspectives, including product/vendor matters, inventory management, supply chain logistics, service levels, and compliance adherence
• Reviews and analyzes daily, weekly, and monthly reports relative to sales, inventory, credit, and service levels. This may include (but not limited to) vendor velocity requests, sales usage or invoice usage requests and routing information summaries requested by Canada Support Centre.
• Conducts and participates in daily, weekly, and monthly internal and external meetings/conference calls, as prescribed by the customer. Coordinates the inclusion of appropriate internal stakeholders.
• Works in collaboration with the VP National Accounts (VP NA), Directors, Account Managers, Analysts, Trade Management and Merchandising to identify new penetration opportunities and capture lost sales opportunities. Focuses on profitability and strategic case growth.
• Liaises with vendors to maintain strong working relationships, and works through contracts, fill rates, and product options. Coordinates culinary product presentations for customers.
• Coordinates the setup of new items/vendors, obtain logistical quotes, and communicates customer-directed initiatives (organizing new menu items) and promotions.
• Manages inventory level for (focus on proprietary items) by reviewing and addressing slow-moving/obsolete/expiring stock keeping units (SKUs) and communicates with planners about limited-time-offer items and changes in sales patterns. Maintains NBBD concerning expiration date and brand standards.
• Collaborates with pricing team and implements contract pricing, pricing catalogues, rebates, and premium allowances.
• Reviews and rectifies bill-back and contract pricing challenges. Maintains customer pricing catalogues. Works closely with the national pricing team to ensure proper pricing is implemented. Investigates and corrects any pricing questions.
• Coordinates with BT team and Analysts on all data reporting required by the client (e.g. Velocities, Vendor Short, Sub Report).
• Builds and maintains positive relationships with major healthcare chains and hospital groups.
• Manages and maintains Customer Service handbooks.
• Participates in back-of-house integrations (e.g.: Arrowstream Transmission Maintenance).
• Attends customer and industry events as needed.
• Fully utilizes internal Customer Relationship Management (CRM) tools (including Sysco 360) to manage contacts and track opportunities and results. Populates SPS activity including customer contacts, profiles, and notes.

SUPPORTING RESPONSIBILITIES

• Collaboratively supports the preparation and participate in requests for information/request for proposals.
• Supports the preparation and participates in contract renewals and negotiations.
• Supports the preparation and delivery of customer Business Reviews focused on identifying opportunities and building alignment with the customers goals and key performance indicator (KPI) metrics.
• Participates in onboarding and offboarding of new concepts as well as franchise locations.
• Reviews Short Reports to Franchisees/Inbound Short Reports.
• Reviews customer allocation requests.
• Communicates contracted proprietary cost updates.
• Actions customer updates to LCR or DC Catalogues.
• Supports Credit team in ensuring the client’s accounts are in terms with Sysco on a corporate and site level.
• Participates in promotion planning as the liaison for the customer and the appropriate internal stakeholders.

PERSONAL RESPONSIBILITIES:

• Complies with Sysco’s Food Safety Policy and procedures to ensure food safety, quality and legality requirements are met.
• Is willing to work safely with minimal environmental impact and understands the importance of reporting all hazards, incidents, and environmental spills immediately to their supervisor.
• Understands that they play an integral role in their own safety and that of their colleagues and is willing to speak out when hazards are present.
• Perform other duties as assigned.