Spark Power, a trusted partner in energy in North America, is looking for a National Account Manager to join our team. You will be responsible for leading the sales efforts of Spark Power for their assigned market segment across North America. This is a hands-on position that involves direct interaction with existing customers and new customer prospects.

• Accountable to meet and/or exceed the aggregate annual segment sales target through new customer acquisition and retention activities.
• Identify strategic customer accounts/prospects and develop annual sales account plans.
• Regularly assess potential within the existing customer base to determine strategies and tactics to cross sell solutions and increase volume.
• Secure opportunities to quote on customer requirements including responding to request for proposal and request for information activities through networking, cold calling and monitoring customer/prospect procurement activities.
• Provide sales leadership in the negotiation and closing of major project opportunities working collaboratively with branch managers and their project manager teams.
• Maintain strong relationships with assigned existing clients to ensure exceptional service is maintained and to identify new sales opportunities with these accounts.
• Ensure up to date reporting within the Netsuite CRM system to manage customer and channel partner relationships, track all outreach activities and stages of the sales funnel.
• Working with the Marketing team, determine strategies and tactics in support of lead generation.
• Working with the Manager of Corporate Communications, assist in the coordination of PR activities related to current and past project work with customers.
• Working with the Marketing and Operations teams, provide support in the planning, execution and delivery of tradeshows and on-site customer activities such as customer workshops, and presentations.
• Ensure compliance to legislative, regulatory and Health & Safety policies, procedures and standards
• Develop and strengthen relationships with key national customers to drive long-term business growth.
• Lead contract negotiations and renewals for Master Service Agreements.
• Align with internal teams to ensure seamless execution of service agreements and customer expectations.
• Identify opportunities for expanding service offerings within existing accounts.
• Work closely with operations to ensure efficient account management and service delivery.
• Monitor and analyze key account performance to drive continuous improvement and customer satisfaction.
• Act as the primary point of contact for escalations, ensuring prompt resolution of customer concerns.