ABOUT TOTAL TRAINING PROVISION:

Total Training Provision is a leading independent training provider delivering high-quality, employer-led Apprenticeships and funded learning opportunities across the UK. We pride ourselves on supporting individuals and businesses to achieve their potential through outstanding training, tailored support, and sector-specific expertise.

KEY SKILLS & EXPERIENCE:

• Proven experience in employer engagement, account management, or business development, ideally within the training or education sector.
• Strong understanding of Apprenticeships, AEB, and employer-funded training models.
• Excellent interpersonal, communication, and stakeholder management skills.
• Ability to analyse business needs and align them with training solutions.
• Proficient in CRM and learner management systems (experience with PICS desirable).
• Organised, target-driven, and able to manage multiple employer accounts.
• A proactive and professional approach to service delivery and issue resolution.
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ROLE OVERVIEW:

As the National Account Manager, you will play a pivotal role in the success and growth of employer partnerships at Total Training Provision. You will be responsible for onboarding new employer clients, maintaining high levels of employer satisfaction, and ensuring that training solutions are aligned with business needs. Acting as the main point of contact for employers, you will ensure outstanding service, drive new enrolments, and contribute to the strategic development of our offer.
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KEY RESPONSIBILITIES:

• Employer Onboarding: Lead the onboarding process for all new employer clients, ensuring that expectations are aligned, and that all required data is captured in PICS and CRM systems.
• Risk-Rated Reviews: Conduct structured, risk-rated reviews of employer needs and requests to inform delivery planning and support intervention.
• Insight & Evaluation: Monitor and evaluate the effectiveness of training interventions in relation to business impact and learner success. Gain insight into evolving business needs to inform potential new product/service development.
• Relationship Management: Act as the first point of contact for employers, handling queries, resolving concerns, and ensuring the delivery of outstanding customer service.
• Collaboration with Delivery Teams: Work closely with Operations Managers and Skills Coaches to ensure high-quality, tailored training delivery and proactive response to any issues raised.
• Marketing & Communications: Collaborate with the Marketing Team to highlight employer partnerships and learner success stories across social and digital channels. Produce and send out a monthly employer newsletter.
• Employer Reporting: Generate and share monthly employer performance reports, capturing key learner and training outcomes, engagement levels, and areas for improvement.
• Enrolment Growth: Drive learner enrolments from within employer organisations, with a minimum target of 30 new starts per month across all training offers.
• CRM & PICS Compliance: Ensure all employer contact details, communications, and pipeline activity are accurately recorded and regularly updated in the CRM and PICS systems.
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