NATIONAL ACCOUNT MANAGER

Salary: Competitive plus car/allowance, company bonus & pension
Hours: Full-time, 40 hours per week (Monday to Friday)
Location: Home based with National travel.
When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. It’s why we’re looking for someone who’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.
We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

• Secure, deliver & drive efficiencies and project delivery for our retail sector stakeholders.
• Acquire and use contract performance data to provide the insight that drives further opportunities and areas of focus.
• Building, developing and delivering on KPIs / SLAs to drive a continuous improvement agenda.
• Own the client relationships end-to-end, adopting contractual and P&L responsibility.
• Innovate - developing and delivering on environmental and resource management contract activity, staying ahead of sector best practice and legislation.
• Define and develop the customer strategy, generating growth in revenue and producing individual Account Management Plans for each client within the defined portfolio.
• Maintaining a Salesforce pipeline to manage and measure business growth, business development and contracts at risk.
• Managing customer contract expectations and service level agreements / key performance indicators.
• Facilitating the cross-sell of resource management solutions from all relevant Veolia group activities.
• Deliver the strategy and ensure the customer journey is implemented, and become the expert on the customer in terms of industry trends, commercial outlook and the customer’s business objectives.
• Manage customer renewals and account development in accordance with internal governance and approval processes, maintain customer metrics as required, and communicate to all key stakeholders.
• Ensure debt levels are managed within each account’s commercial terms and support invoice dispute resolution.