PURPOSE OF ROLE:

To grow profitable sales for the UK across a portfolio of strategic accounts whilst ensuring that all account plans, customer requirements and sales dependent activities are actioned swiftly and efficiently.

RESPONSIBILITIES:

• Develop a sales strategy for the agreed UK portfolio of accounts and ensure the individual sales strategies for each customer are met
• Retain existing customers and secure new business development opportunities to achieve required growth
• Exceed levels of turnover and profitable sales by offering exceptional customer service from order to delivery
• Produce tenders and develop new client accounts in line with individual objectives
• Manage an internal project team to develop new products from design ideas through to production
• Understand and communicate the business strategy, department KPI’s etc.
• Forecast sales levels, product volumes and products so that other teams have visibility to enable them to plan their operation
• Journey and account planning is completed efficiently and effectively
• Accurate and timely completion of all administration relating to UK portfolio of accounts
• Ensure all customer complaints are investigated and resolved in a timely manner to avoid recurrence and retain the customer.
• Effective communication to relevant internal stakeholders so they are aware of issues and concerns which may affect a customer or their order
• Accurate and timely completion of all contractual documentation (including CAD forms) relating to customers.
• Understand and adhere to internal processes.
• Complete all required administration fully, accurately and in line with deadlines.
• Understand and assess the business requirements so as to flex the speed of response to meet the needs of each situation
• Represent the business positively whilst visiting customers, attending conferences, trade fairs and exhibitions, which will involve travel in the UK and potentially abroad
• Forecast and reforecast for your portfolio of accounts and contribute to the budgeting process
• As part of the Global Sales team, support other team members and customers to meet the wider sales plan
• Work closely with the Customer service team to deliver consistent and thorough service, information and relationships with other departments and customers
• Work closely with the merchandisers to deliver exceptional brand exposure and experience in your portfolio of accounts
• Be an ambassador for Wax Lyrical
• Foster a continuous improvement culture and methods to improve sales and customer service
• Embed and commit to Wax Lyrical’s values, policies, procedures and objectives
• Any other duties as required from time to time