NATIONAL ACCOUNTS TEAM LEADER – GATESHEAD

We are looking for an experienced National Accounts Team Leader to join our Gateshead office, where you will oversee a team of Administrators. Acting as the key link between Churchill and our national account clients, you and your team will be the first point of contact, ensuring service excellence and delivering first-class customer support.
If you have proven leadership experience, strong administration skills, and thrive in a fast-paced environment, this could be the role for you.

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You will be part of one of the fastest growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you.
Churchill’s culture is built around living and breathing our values of doing the right thing, putting people first and always seeking better. Simply put we have a strong moral compass, we invest heavily in genuinely being an employer of choice and creating an equal, diverse and caring place to be, as well as never standing still and always challenging ourselves to find a better way of doing things.
We’ve become employee-owned to empower our teams to share our goals and shape the future of Churchill and our specialist businesses as becoming employee owned really means we can all be safe in the knowledge that every decision the business takes will be to positively affect our customers and employees.

As National Accounts Team Leader, you will:

• Lead and prioritise the workload of the National Accounts team, managing a high volume of customer interactions.
• Monitor internal and external KPIs/SLAs, ensuring targets are met while minimising risks and avoiding financial penalties.
• Oversee the completion and distribution of reports, ensuring accuracy and quality at all times.
• Supervise responses to client quotes, queries, and instructions, ensuring they align with contractual agreements and are commercially viable.
• Identify and manage escalations, resolve disputes, and handle complaints professionally, working with the CSM where needed.
• Ensure the accuracy, efficiency, and profitability of HelpPoint’s commercial activity.