National Accounts Representative at Pet Food Experts Inc

Pawtucket, Rhode Island, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

0.0

Posted On

08 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Customer Service, Interpersonal Etiquette, Planning Skills, Multitasking, Organizational Skills, Computer Skills, Google Suite, Excel, CXR Experience, Call Center Experience, CRM Platforms, Industry Product Knowledge, EDI Knowledge

Industry

Wholesale

Description

Description Join the Pack at Pet Food Experts! With a rich history spanning over 80 years, Pet Food Experts has evolved from a small family-run business into the nation's leading pet specialty distributor, proudly serving over 10,000 pet retail locations nationwide. At Pet Food Experts (PFX), we do more than distribute the best pet products—we fuel independent pet retailers with passion, expertise, and an unwavering commitment to community. And now, with unprecedented growth and an expanded national footprint, we’re stronger than ever, ready to serve more retailers, support more brands, and make an even bigger impact in the pet industry. Schedule: Monday - Friday, 8:30AM to 5:00PM, 3 days in office per week. The National Accounts Representative (NAR) develops and maintains positive business partnerships, and works collaboratively company-wide in an effort to provide an unmatched customer experience to our National Accounts. The NAR maximizes efficiencies to best serve the needs of our National Accounts. What You’ll Do Communicate daily with accounts, vendors, and PFX Team to process orders and requests in an accurate and efficient manner Maintain customer forecasts and collaborate with Purchasing to ensure fulfillment of orders in accordance with set timelines Provide support for the Snr. NAR during down time Leverage technology and process improvement to add value to Pet Food Experts & retailers Collaborate with the Director of Customer Experience & National Accounts, National Accounts & eCommerce Manager, Customer Experience Team, Accounting, Operations, IT, Transportation, and Purchasing Provide support for EDI transactional customers and vendors What We’re Looking For Strong written and oral communication and presentation skills Superior customer service focus with the ability to develop and maintain account relationships Professional telephone, email and interpersonal etiquette Demonstrated ability to achieve responsibilities and meet deadlines Positive team player who enjoys working within a target-driven environment Excellent planning, multitasking and organizational skills, even under pressure Solid computer skills, Google Suite preferred, Google sheets, and Excel a must High School Education or equivalent required, college degree a plus 6 months CXR experience required Prior call center experience, a plus Prior experience with CRM platforms a plus Prior industry product knowledge, a plus Prior experience with basic EDI knowledge, a plus The Perks of Being Part of the PFX Pack! Full Benefits Package – Medical, dental, and vision to keep you feeling your best. Paid Parental Leave – Supporting you in every stage of life—furry babies and human ones! Pet Perks & Product Discounts – Treat your pets like royalty with exclusive savings. Hybrid Schedule – The best of both worlds—flexibility to work from home and collaborate in the office. Education Assistance Program – Invest in yourself, and we’ll help with the cost! Pet Food Experts is an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, citizenship, age, sex, gender identity, sexual orientation, marital status, disability, military status, or any protected characteristic. All employment offers are contingent on passing a criminal background check.

Responsibilities

The National Accounts Representative develops and maintains positive business partnerships while maximizing efficiencies to best serve the needs of National Accounts. This role involves daily communication with accounts, vendors, and the PFX team to ensure accurate order processing and fulfillment.