National Accounts Specialist at Fencing Supply Group Acquisition LLC

Sandy Springs, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

0.0

Posted On

18 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Inside Sales, Customer Service, Project Coordination, Quoting, Pricing, Estimating, Order Tracking, Reporting, Communication, Customer Relationship Management, Enterprise Resource Planning, Problem Solving, Organization, Prioritization, Accuracy, Professionalism

Industry

Wholesale Building Materials

Description

Description Who We Are Fencing Supply Group (FSG) is the leading North American distributor of fencing products, serving professional contractors across the residential, industrial, commercial, and infrastructure markets. Through strategic growth—including 13 acquisitions since 2021—FSG operates 70 branches, 6 manufacturing sites, and 76 total locations across 34 U.S. states. We combine local expertise with national scale to deliver unmatched service, product access, and supply chain reliability. Why This Role Matters The National Account Specialist is the operational engine behind FSG’s National Accounts Program. This internal candidate will support seven major fencing contracts across the U.S., as well as assigned franchise accounts, ensuring a seamless customer experience from quote through delivery. This role is high-volume, high-visibility, and customer-service intensive, requiring top-tier professionalism, accuracy, and responsiveness. Requirements Position Summary The National Account Specialist serves as a hybrid Inside Sales, Customer Service, and Project Coordination professional dedicated to supporting National Account Managers (NAMs), Outside Sales Representatives (OSRs), and key national and franchise accounts. This individual manages the entire lifecycle of customer requests—RFQs, pricing, communication, order tracking, and reporting—while ensuring consistency across all national account activity. The position can be hybrid or remote, depending on proximity to an FSG branch. What Success Looks Like Quotes delivered quickly, accurately, and consistently Flawless customer interactions, with a polished, professional tone at all times Proactive, clear communication with customers and internal partners Smooth, well-organized project flow—quote- order-delivery Confidence and trust built with National Account Managers, branches, and customers Ability to handle high-volume quoting while maintaining accuracy Key Responsibilities Quoting, Pricing & Estimating Manage all RFQs, RFPs, and pricing requests for National Accounts and franchise accounts Prepare accurate, competitive, and timely quotes across multiple product categories Collaborate with NAMs, OSRs, and estimating teams for pricing strategy and consistency Deliver professional, customer-ready quote packages Project Coordination & Customer Communication Serve as the primary internal point of coordination for assigned national and franchise accounts Communicate proactively with branches, vendors, freight partners, and operations Provide regular updates on quote status, order progress, and delivery schedules Ensure a seamless handoff from quoting to order entry to final delivery Resolve issues quickly with a customer-centric approach Order Management & Tracking Maintain accurate project and customer data within ERP/CRM systems (INFOR preferred) Create and manage project-level Order Reports, including: Order status Shipment timelines Delay notifications Change requests Verify order accuracy and support project closeout documentation Qualifications & Experience 3-5+ years of experience in inside sales, customer service, estimating, or project coordination Experience in fencing, construction, or building materials strongly preferred Strong understanding of commercial and industrial fencing products, or ability to learn rapidly Proven success in high-volume quoting environments Exceptional customer service skills—professional, polished, and solutions-focused Strong attention to detail and ability to juggle multiple priorities under tight timelines Excellent verbal and written communication skills Proficiency in Microsoft Excel and ERP/CRM systems (INFOR a plus) Ability to remain calm, organized, and effective in a fast-paced environment Core Competencies Customer Focus: Delivers a premium customer experience every time Execution Excellence: Produces high-quality, accurate work quickly Team Collaboration: Works seamlessly with sales, branch teams, and operations Organization & Prioritization: Manages multiple deadlines effectively Communication: Clear, proactive, and responsive across all channels Problem Solving: Identifies issues early and resolves them independently Impact of This Role A high-performing National Account Specialist strengthens FSG’s ability to win, grow, and retain major national customers, directly influencing: Revenue growth Customer satisfaction and retention Operational efficiency Program scalability Sales team effectiveness

Responsibilities

This role manages the entire lifecycle of customer requests for National Accounts, including handling RFQs, pricing, communication, order tracking, and reporting to ensure a seamless customer experience from quote through delivery. Key duties involve managing all quoting and pricing requests, serving as the primary internal point of coordination for accounts, and maintaining accurate project data within ERP/CRM systems.