I. JOB SUMMARY

The Strategic Account Specialist manages client relationships to ensure daily and future business needs are met. This includes delivering contract expectations, reporting activities, and completing special projects as assigned. The Strategic Account Specialist is an internal liaison between customers and various Strategic Accounts departments. This individual communicates effectively with the corporate customer as well as internally throughout the organization.

IV. QUALIFICATIONS

The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

• Education: Bachelor’s Degree, or in lieu of degree, High School or GED or High School Equivalency and four (4) years of work experience.

• Experience: One (1) year of experience with responsibility in project/business management and/or sales industry experience (in addition to education requirement).Applicable experience may be substituted for education requirements.

• B. Certificates, Licenses, Registrations or Other Requirements
  None required.

C. Other Knowledge, Skills or Abilities Required

• Microsoft Office, strong communication and project management skillsBilingual (French and English) is an asset

II. ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

• Serve as internal liaison to the Strategic Account Manager in managing various customer requests and requirements that are above and beyond customer service or other back office support. Includes service coordination and customer bid process management.
• Produce detailed reports
• Provide data analysis
• Address and resolve day to day customer business needs
• Respond to and engage with internal teams to resolve and elevate client issues
• Ensure the terms and conditions of the contract are adhered to
• Partner with SAM and/or PM to understand business needs and strategies

• Develop Quarterly Business ReviewsManage duties related to client as assigned

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day;
• Required to exert physical effort in handling objects less than 30 pounds rarely;
• Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely;
• Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;
• Normal setting for this job is: office setting