We are very excited to be recruiting a National Client Services Manager to join Rapport at our client based in Canary Wharf, London. Our client is a multinational professional services network, and one of the Big Four accounting organisations.

• This role overseas the Front of House and reception services for 13 UK offices including London, Manchester, Leeds, Birmingham, Liverpool, Nottingham, Cardiff, Reading, Bristol, Glasgow, Aberdeen, Newcastle and Edinburgh. The London operation also includes Events and Reservation services.
• Driving change that enhances services provided, maximising technology and innovation in the process, and communicating best practice across the team
• Developing effective working relationship with key account Clients to ensure we are seen as the ‘trusted partner’ for all areas of client interaction
• Recruiting, coaching, guiding and mentoring Rapport’s leaders to ensure that they are of the highest possible calibre and trained accordingly
• Completing all client reports such as the monthly and quarterly reviews, and attending client meetings
• Implementing innovation initiatives
• Having a strong focus on strategy
• Ensuring procedures including QHSE are being followed
• Ensuring service standards are maintained, and target audit scores are achieved
• Aligning the values of Rapport and our client