ABOUT THE JOB

• Monitor, track and respond to alarm signals initiated by Brink’s facilities, vehicles and or employees
• Action the necessary protocols and provide emergency response to call inquiries
• Validate facilities and data security
• Provide a high degree of customer focus both internal and external
• Ability to communicate with external emergency services officers and 911 call centers across the country
• Ability to communicate with internal Brink’s Management and Corporate Security staff
• Demonstrate a strong technical expertise
• Ability to generate or write reports on demand
• Review alarm activities generated by our facilities roof top protection systems
• Assist with geo-fence requests on specific fleet as required
• Coordination of activating modes on our fleet subject for strict compliance with protocol
• Provide access, validation and monitoring to respective Brink’s facilities via remote access duties
• Other duties as assigned

QUALIFICATIONS

• Bilingual in English/French, both written and verbal, is an asset.
• Familiarity with emergency response, alarm or 911 call center operations.
• Ability to remain calm under emergency situations is critical while following escalation protocols.
• Experience or understanding the Cash in Transit and Logistics industries is an asset. Ability to learn and operate multiple pieces of software.
• Experience with GPS, Access level systems and video surveillance is a benefit.
• Proficiency with Microsoft Word and Excel. Report writing is an asset.
• Ability to type 40 words per minute while speaking.
• Excellent phone manners and people skills.
• Willingness to work variable hours, in a fast paced 24hr/365 day operation.
• A self-directed team player who can collaborate well in a team environment.

Please refer the Job description for details