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National Customer Contact Centre - Customer Service Consultant at Downer Group
North Ryde, New South Wales, Australia -
Full Time

Start Date

Immediate

Expiry Date

12 Dec, 25

Salary

0.0

Posted On

13 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

It, Training, Sharepoint, Critical Infrastructure, Facilities Management, Hospitals, Telecommunications, Customer Engagement, Outlook, Crm, Communication Skills, Public Services, Knowledge Management Systems

Industry

Outsourcing/Offshoring

Description

We currently have an opportunity for a Customer Service Consultant . Join our team at National Customer Contact Centre (NCCC) and play a key role in delivering exceptional experiences across multiple channels (phone & email) and playing a key role in ensuring all contractual obligations and KPI’s are adhered to. Reporting to National Customer Contact Centre Australia - Team Leader, you’ll help deliver high-quality outcomes that support our essential services.
Responsibilities

This role offers a broad scope, with key responsibilities including:

  • Responding to customer enquiries across all channels (inbound & outbound calls and emails)
  • Provide end to end support based on administration tasks
  • Contribute to the success of the team and broader Downer business.
  • Adhere to the Downer Standards
  • Build customer trust, value and loyalty by creating a positive customer experience
  • Takes ownership of customers request through to effective resolution