TO FIND OUT MORE ABOUT US, VISIT WWW.CSR.COM.AU

We have a strong commitment to workplace health and safety and the wellbeing of our people. Successful candidates will be required to undertake a pre-employment medical including drug and alcohol screening and a background check

ABOUT THE ROLE

As part of CSR’s New Zealand operations, we’re proud to deliver market-leading building solutions across our Potters and the Building Products divisions. We’re entering an exciting phase - strengthening our service offering and driving growth nationwide.
Reporting to the NZ Country Manager, the National Customer Service Manager will lead our customer service function across New Zealand, ensuring consistent, high-quality service delivery while driving operational efficiency and customer satisfaction.
This is a hands-on leadership role where you’ll set strategy, standardise processes, and coach an 8-person team to deliver an exceptional customer experience - all while collaborating closely with Sales, Operations, and Supply Chain to maximise commercial outcomes.

KEY RESPONSIBILITIES

• Lead, develop, and manage the national customer service team across multiple sites (Takanini & Penrose).
• Implement strategies, policies, and standards that enhance the customer journey.
• Oversee escalated customer issues and ensure prompt, effective resolutions.
• Monitor and report on KPIs, service levels, and customer satisfaction.
• Drive continuous improvement initiatives to boost efficiency and reduce complaints.
• Collaborate across departments to ensure seamless end-to-end service.
• Leverage CRM and customer feedback data to inform decisions and identify opportunities.
• Ensure WHSE and regulatory compliance in all customer interactions.