National Delivery & Installation Lead at Fisher & Paykel Appliances

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

10 Feb, 26

Salary

0.0

Posted On

12 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Logistics, Collaboration, Communication, Stakeholder Management, Cost Control, Service Improvement, Operational Efficiency, Health and Safety, Excel, ERP Systems, Final Mile Delivery, Installation Services, Problem Solving, Empathy, Budget Management

Industry

electrical;Appliances;and Electronics Manufacturing

Description

The Role At Fisher & Paykel, we believe that delivering a great product is only part of the story, the way it arrives in our customers’ homes matters just as much. That’s where our Delivery & Installation (D&I) team comes in. We’re looking for a strong, people-focused leader based in Sydney to guide this team and help us continue delivering exceptional service across Australia. This role includes quarterly travel across states to stay connected with our national operations. What the Role’s About This is a leadership role with real impact. You’ll be responsible for overseeing our national D&I operations, from managing in-home deliveries and installations to supporting a hybrid service model that includes both in-house and external providers. You’ll lead a team of over 30 individuals, including state-based D&I leads and technicians who are often out on the road. These team members represent our brand in customers’ homes, often in high-value environments, and need a leader who understands their unique challenges and can bring them together as one strong, connected team. The role also involves working closely with warehouse leads, internal stakeholders, and our Delivery Management Team to ensure everything runs smoothly, balancing service quality, cost control, and operational efficiency. What You’ll Be Doing Leading and supporting state-based D&I teams across Australia Managing delivery and installation operations, including fleet and subcontractor performance Driving service improvements and cost optimisation across all channels Overseeing reverse logistics and process documentation Collaborating across teams to improve safety, service, and operational outcomes Representing the business in customer recovery situations with empathy and professionalism Travelling nationally at least once per quarter to stay connected with teams and operations What You’ll Bring We’re looking for someone who’s not just experienced in logistics, but also a natural leader and collaborator. You’ll thrive in a fast-paced environment, be confident managing budgets and performance metrics, and know how to bring people together to solve problems. Ideally, you’ll have: Proven leadership experience in logistics or delivery operations Strong business acumen and comfort managing cost-per-job metrics Excellent communication and stakeholder management skills Experience in final mile delivery or installation services Advanced Excel and ERP system knowledge (e.g. JD Edwards/Oracle) A collaborative mindset and ability to influence across functions A strong commitment to health and safety Why This Role Matters Our D&I team plays a vital role in how customers experience our brand. They’re often out on the road, working independently, and don’t always get the same visibility as in-house teams, but their impact is huge. We’re looking for someone who sees that, values it, and wants to lead with empathy, clarity, and purpose. Ready to lead a team that delivers more than just appliances? Apply now and help us shape the future of customer experience at Fisher & Paykel Appliances. Ideally we are looking for a mid-late January start date. Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. Fisher & Paykel has been designing products since 1934 and has grown into a global company with products sold in more than 50 countries around the world. The best innovators don’t just understand technology, they understand people. We design technology that enriches and improves people’s lives. By challenging conventional appliance design these world-first technologies have changed the way we live forever. Learn more about Fisher & Paykel

Responsibilities

You will oversee national delivery and installation operations, managing both in-house and external service providers. The role includes leading a team of over 30 individuals and ensuring operational efficiency while maintaining service quality.